Sapna Nair

PGPCC in Cloud Computing, CSM AND ITIL certified IT Professional with ~19 years of experience in managing multiple projects to large programs; DEVOPS engagement worth ~40 Mio Euros for 5 years in diverse technologies and 130+ FTE across shores having strong background in managing delivery, cost and resources spanning across clients and several vendors both offshore and onsite.

Exceptional Talent in executing successful transformation programs engaging with CXO’s/CIO’s and diverse teams at all levels with development of technical roadmaps with vision, strategy and Release plans; successfully improved margins by 20 to 30% and contributed to YOY revenue growth targets.

Successfully set up Operations for a DevOps engagement worth “27 Mio” euros for a span of 5 yrs from scratch at offshore with stringent SLA’s and 24/7 support on critical and high incident for a critical Production line applications in Automotive domain. Seamless transition and stable operations, stabilization, and Ticket volume reduction by 40%, awarded CSAT of 4.4; further expansion to the portfolio thereby increasing revenue.

A 'turnaround expert' who has transformed challenging red engagements into successful thriving engagements.

End-to-End Delivery experience across traditional Services play and product Implementations mode, enabling an enriched perspective of best-of-both worlds.

Wide Experience in Solutioning and working on Large complex deals. Contributed to a new logo RFP; DevOps engagement and contributed to governance, process, and setup of the new account. Won add on sales generating additional business worth 9 Mio Euros for a span of 3 yrs. Managing customers development and Operations in a production critical line.

Managed P&L, resource utilization, resource optimization and productivity. Successful in generating revenue close to 50,000 euros yearly from Operations via proactive ideas/ proposals.

30% Reduction in efforts utilization in Customer Projects using Lean Framework- Kaizen and Kanban.

Well versed with methodologies like Waterfall, Iterative, Lean, Agile, ITIL and CMMI processes

Managed diverse teams and executed assignments in geographies spanning the Unites States, UK and Asia Pacific Regions(Japan) Delivery experience across various engagement levels (Managed services, Fixed Bid and Staff Augmentation mode).

Experience in Implementing LEAN for Managed Service Engagement and certified as LEAN Practitioner.

Product/Program Management; Agile Methodologies, DEVOPS, Transformation, Delivery Led Sales Successful at keeping customers happy and working with cross-functional teams to manage the entire sales process.

Collaborative and hardworking with a flexible approach and strategic mindset. Expertise in Agile and DevOps.

Experience on Microsoft Platform: ASP.Net, MVC, C#, VB.Net, IIS, JavaScript, Mobility and SQL Server.

• PGPCC in Cloud computing
• Certified Scrum Master(CSM)
• EM Level2 Certification. In-House Capgemini certification for Engagement Managers.
• EM Level1 Certification. In-House Capgemini certification for Engagement Managers.
• PLCP (Project Lead program). This is an in-house Wipro certification for Project Leads
• PMCP (project Management Program). This is an in-house Wipro certification for Project Managers
• ITIL V3 certified.
• LEAN Practitioner Certified.
• Well versed with Agile framework and execution
• Program/ Project Management Tools: MS Project, JIRA, ITSM-Remedy, Clarity, Confluence, TFS, Slack,Time & Effort tracking tools (ITG, PPM & E-cube, Velociq, Collossus, N2K), ALM tools and Microsoft Office Applications.

• Awarded the ACES recognition 2023 among ~1% of the organization worldwide for creating a significant Customer delight and excellent contribution to Delivery Led Sales
• Awarded the EPLA; excellence in People Leadership award 2021-2022
• Awarded Extra Mile for the market unit in 2021/22
• Recognition for contribution to Devops center(creating value) in 2021
• Awarded the “Wellness Guru Award” for demonstration on continued commitment to achieve excellence and success in Q1-2021
• Awarded Best TEAM in SBU level at Capgemini in 2020
• Successfully initiated and executed a Product Fair “Manthan” in 2017 showcasing the different products (~17) and varied features used by the Lionbridge Global Division for Translation and Localization.
• Awarded Spot Award in Lionbridge in 2016
• Awarded KM SPOC for driving knowledge management initiatives across the account in the 2014-2015 Annual Vertical Rewards and Recognition
• Awarded Feather in my cap (Wipro award) for my contribution to CMMI CVC which helped in Wipro attaining CMMI SVC Level 5 Certification award- 2014
• Best AMS Project in Wipro for execution excellence for 2012,2013.
• Awarded the Best Performer Award in Hi Tech Vertical in 2010
• Distinction of receiving Customer Centricity Award from Wipro for customer satisfaction

• Senior Engagement Manager, Mumbai, India, Jan 2023 Till date, Capgemini Technology Services India Limited, Managing multiple complex, distributed, multi tower, Agile, multi Geography DEVOPS engagements- Cloud transformation, S4 HANA transformation, Legacy modernization among the others ensuring delivery as per schedule, quality and creating consistent customer WOW., Leading Innovation in the program and working with different departments and providing solutions for Business and IT bringing in efficiency, resilience, Contract Management and owner for PnL, Escalation Management and Conflict Resolution, Customer Management and working with Sales on expanding horizons across Geography, Own Stakeholder Management, Risk and Change Management for the programs, Own Business Operations ( Opex, Vendor management and Contracts) Planning and Tracking for the team (120~ people global), Attrition, Driving process improvement initiatives and program management best practices across programs/projects, Review customer satisfaction rating and review related service improvement plan
• Engagement Manager, Mumbai, India, Feb 2020 till Dec 2022, Capgemini Technology Services India Limited, Working as a Delivery Manager in a DEVOPS engagement for an Automobile customer, Setup of the entire operations team from scratch and responsible for the end to end transition from other service providers which was done successfully remotely working, End to end Service delivery of the Ops Discipline;24/7, Industrialization; active cooperation between Dev and Ops, Integrated and enhanced the services of Enabling layer, horizontal L 1.5 team and successful in shift left, Responsible for SLA fulfilment, Present the engagement governance L2 meeting with customer, Effort utilization, Escalation Management and Conflict Resolution, Ensure prompt identification resolution of all service delivery issues, Daily huddle with the VP IT/Directors to understand the team progress, Present the engagement in Quarterly/Monthly review meeting with Customer VP’s and Directors., Own Stakeholder Management, Risk and Change Management for the programs, Own Business Operations ( Opex, Vendor management and Contracts) Planning and Tracking for the team (40~ people), Attrition, Driving process improvement initiatives and program management best practices across programs/projects, Review customer satisfaction rating and review related service improvement plan
• Senior Manager/Engagement Manager, Mumbai, India, Oct 2018 - Feb 2020, Capgemini Technology Services India Limited, Working as a Engagement Manager for an Automobile customer across 3 shores in a rightshore model, Responsible for Agile based Project management, people management with Stakeholder communication, leading Business Analysts group and team knowledge management., Establishing Behavior-driven development with Devops. Principles to achieve CI and CD framework, Effort utilization, Escalation Management and Conflict Resolution, Ensure prompt identification resolution of all service delivery issues, Daily huddle with the VP IT/Directors to understand the team progress, Present the engagement in Quarterly/Monthly review meeting with Customer VP’s and Directors., Own Stakeholder Management, Risk and Change Management for the programs, Own Business Operations ( Opex, Vendor management and Contracts) Planning and Tracking for the team (12~ people), Attrition, Driving process improvement initiatives and program management best practices across programs/projects, Review customer satisfaction rating and review related service improvement plan
• Senior Project Manager/Program Manager, Mumbai, India, July 2017 – September 2018, Lionbridge Technologies, Heading the Global Technology group for Mumbai unit having 120+ members across 13 Products (scrum teams) reporting to Delivery Head, Responsible for Agile based Project management, people management with Stakeholder communication, leading Business Analysts group and team knowledge management., Establishing Behavior-driven development with Devops. Principles to achieve CI and CD framework, Training team members on Agile and playing role of Scrum Coach; Applying Lean Documentation, Escalation Management and Conflict Resolution, Ensure prompt identification resolution of all service delivery issues, Daily huddle with the VP IT/Directors to understand the team progress, Present the engagement in Quarterly/Monthly review meeting with VP’s and Directors., Own Stakeholder Management, Risk and Change Management for the programs, Own Business Operations ( Opex, Vendor management and Contracts) Planning and Tracking for the team (110~ people), maintain the operation margin, Bulge-rookie Ratio, Attrition, Driving process improvement initiatives and program management best practices across programs/projects, Review customer satisfaction rating and review related service improvement plan
• Project Manager, Mumbai, India, July 2016 till Jan 2017, Lionbridge Technologies, Leading 4 product teams in the Lionbridge Global Technology space playing the Scrum Master role for each of the teams, Attending scrum of scrums and reporting on the day to day status for the products, Present the engagement in Quarterly/Monthly review meeting with VP’s and Directors., Responsible for the end to end development and application maintenance using Agile Methodologies, Responsible for the end to end deliverables of Application development and maintenance using Agile Methodologies, Handling end to end responsibility of Project Management, Incident Management/Escalation handling, Technical & Metrics documentation, Own Stakeholder Management, Risk and Change Management for the programs., Driving process improvement initiatives and program management best practices across programs/projects., Problem management-Identify and analyze root causes for recurring issues and work with teams to resolve it by using RCA for 5 Why’s, fish bone diagram and providing permanent solution, Resource/People Management – Appraisals, Trainings, Career Building and other people related activities. Working closely with SQA Manager and involved in I5 audit, PCI audit.
• Project Manager, Mumbai, India, Oct 2015 till June 2016, Lionbridge Technologies, Leading a Development & Testing team of 20+ members for a leading UK Customer into stock broking, investment advisories reporting to Project Director, Involved in strategic planning for the program, work planning, tracking, resource planning and account mining, Responsible for the end to end deliverables of Application development and maintenance using Agile Methodologies, Handling end to end responsibility of Project Management, Incident Management/Escalation handling, Technical & Metrics documentation, Own Stakeholder Management, Risk and Change Management for the programs., Driving process improvement initiatives and program management best practices across programs/projects., Overall project status reporting to Customer Stakeholders by way of weekly dashboards, presentation and conference calls, Working closely with SQA Manager and involved in I5 audit, PCI audit, Responsible for .net in house Technical Initiative Group(TIC) for continuous learning/sharing of latest trends in market wrt technology and creating POC’s.
• Project Manager, Mumbai, India, Feb 2011 till Aug 2015., Wipro Technologies, India.
• Tower Lead/Project Lead, Bangalore, India, May 2010 till 30 Jan 2011., Wipro Technologies, India.
• Onsite Co-ordinator/Track Lead, San Diego, CA, Oct 2008 – Oct 2009, Feb 2010-May 2010, Wipro Technologies, India.
• Team Lead, 2007-2008, Wipro Technologies, India.
• Senior Software Engineer, 2006-2007, Wipro Technologies, India.
• Software Engineer, 2004-2006, Wipro Technologies, India.

A passionate runner and enjoys participating in Marathons.