Sapna Petwal
New Delhi
Summary
Analytical Quality Control Analyst with background in implementing and enhancing quality assurance processes. Skilled in data analysis, regulatory compliance, and process improvement to ensure product reliability and consistency. Proven ability to lead cross-functional teams in identifying discrepancies and developing corrective actions that significantly reduce errors and increase customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Quality Analyst
Tata 1mg Health Care Solution PVT LTD
01.2022 - Current
- Managing compliance with quality protocols across different locations of centers.
- Maintained up-to-date knowledge about current industry trends to identify opportunities for improvement in existing processes.
- Conducted NHT batches for training and provided support on live production.
- Performed root cause analysis of customers' complaints and developed corrective action plans accordingly.
Quality Analyst
Jindalx
09.2020 - 01.2022
- Recommended changes in products or processes to improve quality levels.
- Developed and maintained audit plans, checklists and procedures.
- Created reports on audit findings, including recommendations for improvements.
- Analyzed data from customer surveys and suggested solutions for improvement.
Customer Executive
Sigma Outsourcing PVT LTD
09.2017 - 04.2018
- Contacted sole customer requesting Airtel Broadband connection.
- Promoted product value and benefits to increase consumer awareness and enhance sales.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Excelled in exceeding daily broadband connection application goals.
Education
Bachelor of Commerce -
School of Open Learning At Delhi University
New Delhi01.2020
Higher Secondary - Commerce
Govt co-ed sr. Secondary school
Dwarka New Delhi01.2017
Senior Secondary -
Govt co-ed sr. Secondary school
Dwarka New Delhi01.2015
Certification
- Internal Auditor Training Course on Quality Management Systems Based on ISO 9001:2015 Standards.
Professional Achievements
- Diploma in the aviation industry, Flying Queen Institute, Pitampura, 09/2018 to 06/2019
- 6 Months Internship in the service sector in the hotel industry, Crown Plaza Rohini
- Yearly Top Performer, 2018, Advisor
- First runner up, 2021, Advisor
- Yearly Top Performer, 2024, Quality Analyst
Personal Information
- Father's Name: Lt. Chintamani
- Mother's Name: Kusum Petwal
- Date of Birth: 5-Aug-1998
- Gender: Female
Hobbies and Interests
- Travel and Cultural Explorations
- Reading Books
Disclaimer
Hereby, I declare that the information and facts herein stated above are true to the best of my knowledge and belief.
Timeline
Sr. Quality Analyst
Tata 1mg Health Care Solution PVT LTD
01.2022 - Current
Quality Analyst
Jindalx
09.2020 - 01.2022
Customer Executive
Sigma Outsourcing PVT LTD
09.2017 - 04.2018
Bachelor of Commerce -
School of Open Learning At Delhi University
Higher Secondary - Commerce
Govt co-ed sr. Secondary school
Senior Secondary -
Govt co-ed sr. Secondary school
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