Sapna Roy
New Delhi
Summary
Motivated MIS Executive with comprehensive experience in managing information systems and driving data-driven decision-making. Skilled in optimising IT processes, enhancing data integrity, and implementing innovative solutions to improve operational efficiency. Strong in stakeholder communication and adept at translating complex data into actionable insights. Eager to leverage expertise to support organisational goals and foster technological advancements.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Customer engagement team
Axis max Life insurance
Gurgaon
06.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
MIS Executive
Axis Max Life Insurance
Gurgaon
01.2023 - Current
- Prepared detailed documentation on MIS operations, serving as a valuable reference for ongoing and future projects.
- Observed MIS function, performing regular maintenance to ensure optimal performance levels.
Customer support executive
Teleperformance
New Delhi
03.2021 - 04.2023
- Provided exceptionally high levels of customer service via live chat, email, phone and social media.
- Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs.
Education
MBA - Accounts
IGNOU
03.2025 - 05.2026
Bachelor of commerce - Accounting
Delhi University
North campusCertificate of Higher Education - Accounting
The cambridge international school
Jawahar park, DevliSkills
- Advanced excel
- Customer-focused organisational strategies
Languages
Advanced, Proficient
Hobbies and Interests
In my free time I love to do gardening
Languages
Hindi
Proficient
C2
English
Advanced
C1
Timeline
Customer engagement team
Axis max Life insurance
06.2025 - Current
MBA - Accounts
IGNOU
03.2025 - 05.2026
MIS Executive
Axis Max Life Insurance
01.2023 - Current
Customer support executive
Teleperformance
03.2021 - 04.2023
Bachelor of commerce - Accounting
Delhi University
Certificate of Higher Education - Accounting
The cambridge international school