Sapna Suryavanshi
Indore
Summary
Asst. Unit Manager with 8+ years of experience, team management, preparing audit reports, presentations and maintaining the utmost confidentiality. Possesses a B.Sc in Biotechnology. Looking to leverage my knowledge and experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Support Officer - Operations
Reliance General Insurance
Indore
11.2019 - Current
- Managed customer inquiries with a focus on effective resolution and support.
- Collaborated with teams to streamline processes and improve service delivery.
- Assisted in training new staff on company policies and operational procedures.
- Maintained accurate records of customer interactions for future reference.
- Provided technical support for internal systems used by staff and clients.
Assistant Unit Manager
HINDUJA GLOBAL SOLUTIONS INDIA PRIVATE LIMITED, INDORE
Indore
09.2015 - 01.2019
- Achieved high customer satisfaction through exceptional service and effective escalation management. Mentored junior staff, fostering a culture of continuous improvement within the team. Analyzed service trends using CRM tools to drive process enhancements. Handled high-pressure situations with professionalism, ensuring positive customer experiences.
Senior CSO
MPHASIS AN EDS COMPANY
Indore
10.2010 - 09.2015
- Dynamic, customer-centric Senior Customer Support Officer with over 7 years of demonstrated expertise in providing exceptional client service, managing escalations, and optimizing support processes.
Education
Bachelor of Science - Biotechnology
DAVV
Indore, M.P.01.2010
Higher Secondary -
M.P. Board
BhopalSkills
- Communication skills
- Leadership and management
- Teamwork and interpersonal skills
- Relevant experience
- Decision making
- Self-management
Certification
Diploma in Computer Application
Languages
Hindi and English
Hobbies and Interests
Painting
Disclaimer
I hereby clarify that information provided above is true to my belief and knowledge.
Timeline
Support Officer - Operations
Reliance General Insurance
11.2019 - Current
Assistant Unit Manager
HINDUJA GLOBAL SOLUTIONS INDIA PRIVATE LIMITED, INDORE
09.2015 - 01.2019
Senior CSO
MPHASIS AN EDS COMPANY
10.2010 - 09.2015
Bachelor of Science - Biotechnology
DAVV
Higher Secondary -
M.P. Board
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