Hi, I’m
Sapna Vishwakarma
Human Resource
Mumbai,Maharashtra
Summary
Seasoned professional with a comprehensive background in HR management and sales leadership. In HR, adept at benefits administration, recruitment and selection, employee relations, performance management, and legal compliance. Skilled in using HRIS/HRMS systems, managing payroll administration, and implementing policies to enhance organizational efficiency and compliance. In sales, proficient in directing and guiding firm sales agents to surpass sales goals, maintaining strong client relationships, and resolving grievances promptly. Experienced in analyzing sales and marketing data to devise effective strategies, implementing creative sales tactics, and achieving significant revenue growth in designated territories. Capable of conducting customer surveys, exhibiting at trade exhibitions, and ensuring brand recognition aligns with company objectives. Known for forecasting sales, establishing strategic processes, and driving sales performance through effective team leadership and performance management practices.
Overview
3
years of professional experience
4
Certification
Work History
Payment Gateway Solution
Human Resource Manager
08.2022 - Current
Job overview
- HR Operations Expertise: Utilized HRIS and HRMS for onboarding, exit processes, performance appraisals, and payroll management. Proficient in creating manual payroll on Excel sheets and partnered with Idfy for background verification.
- Recruitment Management: Managed full-cycle recruitment processes, including gathering requirements, sourcing, pre-screening candidates, conducting interviews, and managing hiring formalities. Maintained ATS databases and ensured compliance with recruitment cycles.
- Employee Relations: Handled professional management of employee relations, resolving conflicts confidentially while upholding organizational policies and legal standards.
- Data Management: Maintained accurate HR records, ensuring compliance with laws for efficient data retrieval and reporting.
- Project Coordination: Led projects to improve recruiting cycles, enhance candidate pipelines, and streamline job postings and mass communications through effective use of HR software and ATS.
- Communication and Leadership: Strong interpersonal skills facilitated effective communication with stakeholders, while leadership abilities ensured proactive attendance and contribution to operational meetings.
Square Yards
Portfolio Manager / Senior Executive Resourcing
05.2022 - 08.2022
Job overview
- Portfolio Management: Managed portfolios, conducting regular performance reviews and implementing strategic adjustments to optimize investment outcomes.
- Client Relationship Management: Strengthened client relationships through proactive communication and personalized service, addressing client concerns promptly and effectively.
- Sales and Business Development: Generated new business opportunities and expanded client base through strategic initiatives and market analysis.
- Reporting and Analysis: Prepared comprehensive reports on portfolio performance, financial trends, and market insights for senior management and clients.
- Team Leadership and Collaboration: Led and mentored teams, fostering a collaborative environment focused on achieving organizational goals.
Nobrokerhood
Territory Sales Manager/ Executive Resourcing
09.2021 - 05.2022
Job overview
- Sales Leadership: Directed and instructed firm sales agents in a designated area, ensuring they meet sales objectives and maintain strong client relationships.
- Client Relationship Management: Preserved strong working relationships with clients by promptly addressing their needs and resolving grievances, ensuring customer satisfaction.
- Sales Achievement: Consistently exceeded sales goals by persuading clients to use company products and services in the designated territory.
- Sales Strategy and Analysis: Analyzed sales and marketing data to identify successful strategies, developed creative sales tactics, and implemented strategic territory plans to boost sales revenue.
- Market Research and Brand Management: Conducted customer surveys to understand demands, exhibited at trade exhibitions to promote business offerings, and ensured brand recognition met company standards in the designated area.
- Performance Management: Encouraged sales representatives to meet quotas, assessed their performance based on results, and monitored competitors' sales activities in the designated area.
Education
Narsee Monjee
MBA from Human Resources Management
04.2024
Usha Pravin Gandhi College
Graduation - Mass Media (Journalism)
06.2021
Viva College
HSC (Commerce)
06.2018
Infant Jesus High School
SSC
06.2016
Skills
- Recruitment and Hiring
- Employee Relations
- Training and Development
- Compensation and Benefits
- Performance Management
- Compliance (Employment Law)
- Payroll Administration
- Policy Development
- Onboarding and Orientation
- HRIS/HRMS Proficiency
- HR policies and procedures
- Microsoft Office proficiency
- Power BI
- ATS
- Jira
- Jumpcloud
- Netxs Control
- Odoo
- Google Workspace
- HRIS & HRMS
- Trello
Certification
- Workday Human Capital Management (by Henry Harvin)
- Training and Development Professionals
- HR Generalist
- International Human Resource Management
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Disclaimer
I do hereby declare that the above information is true to the best of my Knowledge.
Timeline
Human Resource Manager
Payment Gateway Solution
08.2022 - Current
Portfolio Manager / Senior Executive Resourcing
Square Yards
05.2022 - 08.2022
Territory Sales Manager/ Executive Resourcing
Nobrokerhood
09.2021 - 05.2022
Narsee Monjee
MBA from Human Resources Management
Usha Pravin Gandhi College
Graduation - Mass Media (Journalism)
Viva College
HSC (Commerce)
Infant Jesus High School
SSC
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