SAPTARSHI BOSE
Customer Relationship Officer
Kolkata
Summary
Dynamic Customer Relationship Officer with proven expertise at Bandhan Bank, excelling in client retention strategies and feedback collection. Leveraging patience and resilience, I have successfully enhanced customer satisfaction, fostering long-term relationships and driving loyalty. Committed to delivering exceptional service and achieving measurable results in customer engagement.
Overview
6
6
years of professional experience
Work History
Customer Relationship Officer
Bandhan Bank
09.2019 - Current
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
Education
High School Diploma -
Thakurpukur Vivekananda College
Kolkata 04.2001 -
High School Diploma -
St Thomas Boys School
Kolkata 04.2001 -
Skills
Customer relations
Feedback collection
Client retention strategies
Patience and resilience
Timeline
Customer Relationship Officer
Bandhan Bank
09.2019 - Current
High School Diploma -
Thakurpukur Vivekananda College
04.2001 -
High School Diploma -
St Thomas Boys School
04.2001 -
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