Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Saqib Javaid

Srinagar

Summary

Results-driven Fincrime Analyst at Revolut with expertise in KYC analysis and fraud detection. Proven ability to assess risks and investigate incidents, enhancing compliance and security. Adept at conflict resolution and delivering exceptional customer service, contributing to improved regulatory adherence and user trust.

Overview

3
3
years of professional experience

Work History

Fincrime Analyst

Revolut
Srinagar
07.2023 - Current
  • Conducting in-depth analysis of KYC documents and verifying user data for compliance.
  • Performing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) to assess user risk.
  • Identifying and assisting users with financial crime-related processes, ensuring regulatory adherence.
  • Assessing risks, detecting red flags, and mitigating potential threats.
  • Investigating account takeover incidents and fraudulent transaction reports.
  • Handling sensitive and confidential information with the highest level of security and discretion.

ERC DLS Associate

Amazon
Srinagar
03.2022 - 03.2023
  • Managed and responded to employee queries via phone, email, and chat, logging all interactions in the case management system.
  • Resolved inquiries efficiently using FAQs and SOPs, escalating complex issues when necessary.
  • Ensured a high level of customer focus by taking ownership of employee concerns and providing timely resolutions.
  • Identified gaps in documentation and service processes, contributing to improvements for higher first-contact resolution rates.
  • Communicated effectively through multiple channels (email, phone, chat) to address and resolve employee concerns.

Education

Masters in Public Administration - MPA -

Indira Gandhi National Open University
11.2021

Bachelor's - Business/Commerce, General

University of Kashmir
10.2018

Skills

  • Anti-Money Laundering
  • KYC analysis
  • Fraud detection
  • Risk assessment
  • Incident investigation
  • Case management
  • Conflict resolution
  • Customer service
  • Evidence-based decision making
  • AML
  • Customer Due Diligence (CDD)

Websites

Timeline

Fincrime Analyst

Revolut
07.2023 - Current

ERC DLS Associate

Amazon
03.2022 - 03.2023

Masters in Public Administration - MPA -

Indira Gandhi National Open University

Bachelor's - Business/Commerce, General

University of Kashmir

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Saqib Javaid