SAQUIB SALMAN
Bengaluru
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
Languages
1
1
Certification
7
7
years of post-secondary education
10
10
years of professional experience
Work History
Deputy Manager of Operations
Hdfc bank pvt LTD
Bangalore
12.2023 - Current
- Our primary focus is on high-yield products including Life Insurance, Health Insurance, Gold Loans, Home Loans, Auto Loans, Personal Loans, and Credit Cards, along with other banking and insurance solutions, to drive stronger revenue generation and help the bank achieve its income targets.
- Implemented process improvements to streamline operational workflows.
- Developed training materials and conducted sessions for new employees.
- Resolved escalated customer service issues in a timely manner.
- Conducted regular performance reviews for staff members and provided feedback for improvement.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- We are actively dealing with multiple products and focusing on revenue generation to ensure the bank achieves its income targets.
- We are focusing on key products as that generate higher revenue, ensuring maximum income contribution to the bank.
Team Manager
Policy Bazaar.com
Bangalore
03.2022 - 12.2023
- Led team to achieve operational goals and enhance service quality.
- Coordinated daily activities to ensure smooth workflow and efficiency.
- Developed training materials to support new employee onboarding processes.
- Conducted regular team meetings to address challenges and share updates.
- Motivated team members to consistently achieve or exceed performance expectations.
- Managing a team with a focus on achieving targets, improving productivity, and ensuring team members earn monthly incentives through strong performance.
Relationship Manager
Canara hsbc obc insurance pvt LTD
Bangalore
06.2020 - 03.2022
- Developed strong client relationships through regular communication and tailored solutions.
- Managed client portfolios to ensure satisfaction and address concerns promptly.
- Collaborated with internal teams to align services with client needs effectively.
- Facilitated training sessions for new team members on client management strategies.
- Coordinated with compliance teams to ensure adherence to industry regulations.
Team Leader
Suvision insurance brokerage pvt ltd
Bangalore
07.2019 - 03.2020
- Managed daily workflow to ensure timely processing of insurance applications.
- Implemented process improvements to enhance customer satisfaction levels.
- Maintained a positive work environment that promoted collaboration between team members.
Subject Matter Expert
Ivangel sales and service pvt ltd
Bangalore
02.2018 - 06.2019
- Developed and updated training materials to enhance team knowledge and performance.
- Mentored junior staff on best practices in customer support and service delivery.
- Facilitated workshops to improve team skills in sales techniques and customer engagement.
Sales Executive
Intelenet global service Pvt Ltd
Bangalore
08.2016 - 09.2017
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Provided feedback to management on customer needs and market trends for strategy improvement.
Education
MBA - Marketing Management
Patel Group Of Institutions
Banglore 04.2019 - 04.2021
BBA - Business Administration And Management
MQI DEGREE COLLEGE
Banglore 06.2013 - 09.2016
Associate of Commerce And Business Administration - English Language
Quwathul Islam Pre University
Banglore 05.2011 - 03.2013
Quwathul Islam High School
Banglore Skills
- Employee training
- Customer service resolution
- Team leadership
- Performance evaluation
- Time management
- Effective communication
- Strategic planning
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Certification
License & certificate
A study on consumer behaviour -SPAR INDIA( MAX HYPERMARKET PVT LTD)
Timeline
Deputy Manager of Operations
Hdfc bank pvt LTD
12.2023 - Current
Team Manager
Policy Bazaar.com
03.2022 - 12.2023
Relationship Manager
Canara hsbc obc insurance pvt LTD
06.2020 - 03.2022
Team Leader
Suvision insurance brokerage pvt ltd
07.2019 - 03.2020
MBA - Marketing Management
Patel Group Of Institutions
04.2019 - 04.2021
Subject Matter Expert
Ivangel sales and service pvt ltd
02.2018 - 06.2019
Sales Executive
Intelenet global service Pvt Ltd
08.2016 - 09.2017
BBA - Business Administration And Management
MQI DEGREE COLLEGE
06.2013 - 09.2016
Associate of Commerce And Business Administration - English Language
Quwathul Islam Pre University
05.2011 - 03.2013
Quwathul Islam High School