Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sapna Dhiman

New Delhi

Summary

Experienced retail and business professional with over 12 years in luxury retail , hospitality and international trade . Skilled in store management, client servicing , and business operations across India , Dubai , china and hongkong . Known for delivering high - end customer experiences , managing premium brands, and leading efficient, sales - driven teams .

Overview

13
13
years of professional experience

Work History

Assistant Store Manager

Fastway garments trading LLC
Dubai
05.2019 - 04.2024
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Created promotional campaigns to increase brand awareness and attract new customers.

Personal Assistant /Manager of Operations

Gardiner Exim Pvt Ltd
07.2017 - 09.2019
  • Supervised day to day business functions for a logistics and international trading firm .
  • Coordinated shipments, vendor relations , and business communications across multiple countries.
  • Played a key role in the firm’s import - export operations.

Business Development Manager

Skybar & kesar’s restaurant
01.2016 - 02.2017
  • Managed client engagement, partnerships , and growth strategies for hospitality venues.
  • Developed and executed marketing initiatives to increase footfall and revenue .

BA- Chivas Regal | SE - Liquor,Fragrance&Cosmetic

Delhi Duty Free ( IGI Airport)
07.2012 - 05.2016
  • Represented Chivas Regal and other luxury brands to international travellers.
  • Delivered exceptional customer service and consistently met sales target .
  • Gained in - depth knowledge of high end products and global clientele preferences.

Supervisor

Sams snooze at my space ( IGI T3)
06.2011 - 11.2012
  • Managed daily operations and customer service for airport sleeping pods .
  • Ensured quality standards and a smooth travel experience for passengers.

Education

Bachelor of Commerce -

Delhi University
06-2014

Diploma - Aviation , Hospitality & Travel Management

Frankfinn Institute of Air Hostess Training
05-2011

High School Diploma -

KV JNU NMR
03-2010

Skills

  • Luxury retail & client servicing
  • Store & team management
  • Sales & business development
  • Communication & interpersonal skills
  • Operational & administrative Management
  • Hospitality & service excellence
  • Multimarket exposure
  • Inventory & stock Management

Languages

English
First Language

Timeline

Assistant Store Manager

Fastway garments trading LLC
05.2019 - 04.2024

Personal Assistant /Manager of Operations

Gardiner Exim Pvt Ltd
07.2017 - 09.2019

Business Development Manager

Skybar & kesar’s restaurant
01.2016 - 02.2017

BA- Chivas Regal | SE - Liquor,Fragrance&Cosmetic

Delhi Duty Free ( IGI Airport)
07.2012 - 05.2016

Supervisor

Sams snooze at my space ( IGI T3)
06.2011 - 11.2012

Bachelor of Commerce -

Delhi University

Diploma - Aviation , Hospitality & Travel Management

Frankfinn Institute of Air Hostess Training

High School Diploma -

KV JNU NMR
Sapna Dhiman