Sapna Dhiman
New Delhi
Summary
Experienced retail and business professional with over 12 years in luxury retail , hospitality and international trade . Skilled in store management, client servicing , and business operations across India , Dubai , china and hongkong . Known for delivering high - end customer experiences , managing premium brands, and leading efficient, sales - driven teams .
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Fastway garments trading LLC
Dubai
05.2019 - 04.2024
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Created promotional campaigns to increase brand awareness and attract new customers.
Personal Assistant /Manager of Operations
Gardiner Exim Pvt Ltd
07.2017 - 09.2019
- Supervised day to day business functions for a logistics and international trading firm .
- Coordinated shipments, vendor relations , and business communications across multiple countries.
- Played a key role in the firm’s import - export operations.
Business Development Manager
Skybar & kesar’s restaurant
01.2016 - 02.2017
- Managed client engagement, partnerships , and growth strategies for hospitality venues.
- Developed and executed marketing initiatives to increase footfall and revenue .
BA- Chivas Regal | SE - Liquor,Fragrance&Cosmetic
Delhi Duty Free ( IGI Airport)
07.2012 - 05.2016
- Represented Chivas Regal and other luxury brands to international travellers.
- Delivered exceptional customer service and consistently met sales target .
- Gained in - depth knowledge of high end products and global clientele preferences.
Supervisor
Sams snooze at my space ( IGI T3)
06.2011 - 11.2012
- Managed daily operations and customer service for airport sleeping pods .
- Ensured quality standards and a smooth travel experience for passengers.
Education
Bachelor of Commerce -
Delhi University
06-2014
Diploma - Aviation , Hospitality & Travel Management
Frankfinn Institute of Air Hostess Training
05-2011
High School Diploma -
KV JNU NMR
03-2010
Skills
- Luxury retail & client servicing
- Store & team management
- Sales & business development
- Communication & interpersonal skills
- Operational & administrative Management
- Hospitality & service excellence
- Multimarket exposure
- Inventory & stock Management
Languages
English
First Language
Timeline
Assistant Store Manager
Fastway garments trading LLC
05.2019 - 04.2024
Personal Assistant /Manager of Operations
Gardiner Exim Pvt Ltd
07.2017 - 09.2019
Business Development Manager
Skybar & kesar’s restaurant
01.2016 - 02.2017
BA- Chivas Regal | SE - Liquor,Fragrance&Cosmetic
Delhi Duty Free ( IGI Airport)
07.2012 - 05.2016
Supervisor
Sams snooze at my space ( IGI T3)
06.2011 - 11.2012
Bachelor of Commerce -
Delhi University
Diploma - Aviation , Hospitality & Travel Management
Frankfinn Institute of Air Hostess Training
High School Diploma -
KV JNU NMR