Saran C
Kumbakonam
Summary
Aspiring desktop support engineer seeking challenging role to leverage technical expertise in hardware, software, and networking for delivering efficient IT support and enhancing system performance.
Overview
1
1
year of professional experience
Work History
Self service
JSS Computers
Kumbakonam
09.2025 - Current
- Provided end-user support for desktop, laptop, and peripheral issues.
- Handled walk-in and remote user requests with efficiency.
- Installed, configured, and upgraded Windows OS and applications.
- Diagnosed and resolved hardware faults, including RAM, HDD/SSD, and motherboard issues.
- Performed preventive maintenance to ensure system reliability.
- Troubleshot network connectivity issues, including LAN, Wi-Fi, and IP conflicts.
- Configured and supported printers, scanners, and shared devices.
- Managed user accounts and system access at a basic level.
Sales Executive
Airtel Xstream
Kumbakonam
- Promoted and sold Airtel Xstream services to increase market penetration.
- Managed customer onboarding and support to ensure seamless service integration.
- Achieved monthly sales targets consistently through effective strategies.
Telecaller
Propelfinways
Chennai
- Managed customer interactions and resolved queries to enhance service quality.
- Maintained client database, ensuring timely follow-ups and accurate records.
- Achieved sales targets through effective communication strategies.
System Service Engineer (Hardware & Software)
SRS Dell Showroom
Kumbakonam
- Diagnosed and resolved desktop, laptop, and printer issues efficiently.
- Performed hardware repairs and upgrades to enhance device performance.
- Installed and configured operating systems and software for seamless user experience.
- Provided on-site and remote technical support to resolve user inquiries.
- Configured networks and troubleshot connectivity issues to maintain operational continuity.
Education
Civil Engineering
Annai Polytechnic College
Kumbakonam04-2018
SSLC -
A.R.R Matriculation Higher Secondary School
Kumbakonam03-2015
Skills
- Operating system installation
- Windows and Linux
- Hardware troubleshooting
- Desktop and laptop repair
- Printer installation and configuration
- Network configuration
- LAN and WAN setup
- Wi-Fi router setup and troubleshooting
- Software installation and maintenance
- Outlook configuration and email setup
- CCTV installation and configuration
- Hard disk formatting and data recovery
- Performance optimization and system tuning
- Remote desktop support (RDP, TeamViewer, AnyDesk, Ultra Viewer)
- Virus removal and system security
- Backup and restore management
- System upgrades (RAM and SSD installation)
- Device driver installation and updates
- Network sharing and permissions setup
- IT asset management
- Documentation and ticket handling
- User support
Personal Information
- Date of Birth: 02/05/2000
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief.
Languages
- English
- Tamil
Desktop Support Skills
- Remote Desktop Support (RDP, TeamViewer, AnyDesk, Ultra Viewer)
- Virus removal & system security
- Backup and restore management
- System upgrades (RAM, SSD installation)
- Device driver installation and updates
- Network sharing & permissions setup
- IT asset management and documentation
- Ticket handling and user support
Timeline
Self service
JSS Computers
09.2025 - Current
Sales Executive
Airtel Xstream
Telecaller
Propelfinways
System Service Engineer (Hardware & Software)
SRS Dell Showroom
Civil Engineering
Annai Polytechnic College
SSLC -
A.R.R Matriculation Higher Secondary School