Saran Muthukrishnan

Initiatives and Innovations

Distribution Super App Development Other Major Projects in EY

• Successfully developed and launched the Distribution Super App MVP within 4 months.
• Delivered a robust cloud-based Super App that aggregated 16+ applications under a single platform, addressing the discomfort faced by 1 lakh Agency Channel users .
• Significantly improved daily productivity and top-line performance for users.
• Delivered a mobile application and PWA supporting multiple form factors (Mobile, Tablet, and Desktop).
• Key modules delivered as part of the Super App:

Azure AD Integration

Power BI Integration

Nudge Framework (Automation)

Bespoke Service Request Management

Hierarchy Management

Lead-to-Sales Journey

Customer Servicing

• This was one of the largest transformation programs undertaken for the client in the Distribution Channel.

1. LIC Collection Platform

• Delivered Solution Design , ERD , and a Technical Response Document as part of the sales proposal.
• Participated in the technical presentation, contributing to winning the project.
• Designed a comprehensive Data Model for the collection platform during project execution.

2. LIC Mobile App Assessment

• Conducted a short engagement to assess the current application and delivered the technical To-Be state for the LIC customer application.

3. Ageas Federal Life Insurance – Distribution Channel Mobile Application

• Delivered a Technical Response Document and created an in-house Distribution Super App using Flutter Flow .
• Participated in the technical presentation, contributing to winning the project.
• Currently working as a Solution Architect , leading the delivery of the Ageas Federal Distribution Application.

4. HDFC Ergo General Insurance – Commission Management System

• Delivered Solution Design , a Prototype , and a Technical Response Document as part of the sales proposal.
• Participated in the technical presentation, securing the Priority 1 Implementation Partner status for EY.

1. Internship Program

• Took the initiative to run an internship program aimed at innovating and building new Proof of Concepts (POCs) for futuristic use cases.
• Notable POC Gamification for Reward and Recognition Campaigns and Fulfillment.

2. Achievements

• Promoted from Manager to Senior Manager within just 1.5 years based on exceptional performance.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

Impact and Adoption Technological Innovations Results Website

• Founded and Launched a Cloud-Based Property Tech Business Bootstrapped the venture and successfully made it live within six months.
  The product was adopted by 28 apartment societies across Mumbai delivering comprehensive solutions for housing societies.
  
• Visitor Tracking : Tracked lakhs of visitors as part of the application's functionality.
• Society Payments : Facilitated the collection of ₹1.5 crore in society payments.
• Complaint Management : Enabled 10,000+ complaints to be registered and resolved efficiently.
• IoT Implementation : Successfully implemented an IoT-based water tanker refilling POC in multiple societies.
• Delivered an innovative solution that met the diverse needs of apartment societies.
• Demonstrated the potential for IoT and automation in housing management.

GD Society

Project: IFFCO Tokio Core System Assessment Project Manipal Cigna Digital Transformation Project

• Duration 4 Months
• Deliverable Conducted an As-Is assessment of IFFCO Tokio legacy policy administration application.
  Proposed a To-Be state for the policy administration system, aligned with the next 10 years of the business roadmap.
  Rolled out an RFP and assisted the client in shortlisting the most suitable product for their requirements.
  
• Duration 1 Year
• Deliverable Assessed Communication Management applications available in the market.
  Released an RFP and shortlisted the most suitable product for the client.
  Evaluated downstream applications and identified gaps impacting the digital journey implementation.
  Collaborated with the application development team to deliver solutions within defined timelines.

Project Aditya Birla Health Insurance Multiply Wellness Program

• Duration 2 Years
• About the Project :Implemented a first-of-its-kind Wellness Program in India for health insurance policyholders.
  The program aimed to enhance customer engagement and promote a healthier lifestyle among policyholders.
  
• Deliverables Designed the solution architecture for integrating with 9+ partner platforms .
  Implemented Fit Band Integration to track fitness data for policyholders.
  Integrated Beacon Technology to enhance real-time interaction and user experience.
  

Consultant for General Insurance Companies

• Clients ICICI Lombard and Kotak General Insurance
• Deliverable Designed the solution architecture for integration with the TCS BANCS core application ensuring seamless operations and system compatibility.
  

• Responsibilities :Managed the Credit Life Portfolio within the IT team.
  Delivered solution designs and oversaw end-to-end change management for the portfolio.
  
• Achievements :Promoted from Senior Executive to Assistant Manager based on exceptional performance.
  

• Responsibilities :Created RFPs for Group Insurance products.
  Collaborated with the Actuarial Team to determine product pricing.
  
• Achievements :Promoted from Executive to Senior Executive in recognition of outstanding performance.