Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Saranya

Bangalore

Summary

Production Support Specialist with 7+ years in banking domain, skilled in Linux/Windows server management, database troubleshooting (Oracle, SQL Server), and scripting (Shell). Adept at ITSM practices, monitoring tools (Splunk) and job scheduling (Autosys).

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Support Analyst

Morgan Stanley (Teamware Solutions)
Bangalore
11.2022 - Current

· Ensure various support application are stable with reliability and production engineering.

· Identify toils and manual processing by suggesting workflow automation to improve efficiency using SRE concepts.

· Well-versed in disaster recovery and have participated in BCP exercises during various application support lifecycle.

· Facilitate new application and workflow onboarding and ensure seamless transition to production services teams.

· Possess high articulation skills, demonstrating excellent partner relationship, communication, analytical, and interpersonal skills across all levels.

· Perform sustainable incident response and blameless postmortems.

· Automated daily health checks, log parsing, and report generation using Shell scripts.

Application Production Support Analyst

Tata Consultancy Services
Bangalore
01.2017 - 03.2022

· Expertise in Banking operations and generating VaR(Value at Risk) for trades by maintain the Market Risk flow and functional production support for finance users.

· Sound knowledge of Market Risk flow and dealing with receiving feeds from various upstream, posting them to ledger through execution of Autosys batches and generating reports to various downstream on daily basis as per business requirements.

· Resourceful at maintaining relationship with clients to achieve quality product andservice norms by resolving the critical issues within SLA.

· Automate some of daily needs like Environment health check, reports, JIRA and more.

· Provide communication to senior leadership and management on issue andrecommended solutions.

· Understand the functional requirement and develop the solution.

· Ensure Quality of deliverables through self-review.

· Assist developers with query tuning and schema refinement.

Education

Bachelor of Science - Information Technology

Anna University
Tamil Nadu
01-2016

Higher Secondary

Bharathi Vidhya Bhavan
Erode, Tamil Nadu
01-2012

SSLC

R.N Oxford Matriculation
Namakkal
01-2010

Skills

Operating Systems: Linux, Windows (troubleshooting and administration)

Databases: Oracle DB, Microsoft SQL Server, Sybase, MongoDB, Snowflake

Scripting: Shell scripting

Scheduling Tools: Autosys, Cron

Monitoring Tools: Grafana, Splunk, AppDynamics

ITSM Tools: ServiceNow (SNOW), JIRA

Others: Kafka,MQ, Jenkins,Git,Informatica PowerCenter

Certification

BIPM : Using Informatica _BO v3.0

UNIX: Operating System Fundamentals

ITIL 4 Foundation

Snowflake Platform Trainining 2025

Languages

Tamil
First Language
English
Proficient (C2)
C2

Timeline

Senior Support Analyst

Morgan Stanley (Teamware Solutions)
11.2022 - Current

Application Production Support Analyst

Tata Consultancy Services
01.2017 - 03.2022

Bachelor of Science - Information Technology

Anna University

Higher Secondary

Bharathi Vidhya Bhavan

SSLC

R.N Oxford Matriculation
Saranya