Production Support Specialist with 7+ years in banking domain, skilled in Linux/Windows server management, database troubleshooting (Oracle, SQL Server), and scripting (Shell). Adept at ITSM practices, monitoring tools (Splunk) and job scheduling (Autosys).
· Ensure various support application are stable with reliability and production engineering.
· Identify toils and manual processing by suggesting workflow automation to improve efficiency using SRE concepts.
· Well-versed in disaster recovery and have participated in BCP exercises during various application support lifecycle.
· Facilitate new application and workflow onboarding and ensure seamless transition to production services teams.
· Possess high articulation skills, demonstrating excellent partner relationship, communication, analytical, and interpersonal skills across all levels.
· Perform sustainable incident response and blameless postmortems.
· Automated daily health checks, log parsing, and report generation using Shell scripts.
· Expertise in Banking operations and generating VaR(Value at Risk) for trades by maintain the Market Risk flow and functional production support for finance users.
· Sound knowledge of Market Risk flow and dealing with receiving feeds from various upstream, posting them to ledger through execution of Autosys batches and generating reports to various downstream on daily basis as per business requirements.
· Resourceful at maintaining relationship with clients to achieve quality product andservice norms by resolving the critical issues within SLA.
· Automate some of daily needs like Environment health check, reports, JIRA and more.
· Provide communication to senior leadership and management on issue andrecommended solutions.
· Understand the functional requirement and develop the solution.
· Ensure Quality of deliverables through self-review.
· Assist developers with query tuning and schema refinement.
Operating Systems: Linux, Windows (troubleshooting and administration)
Databases: Oracle DB, Microsoft SQL Server, Sybase, MongoDB, Snowflake
Scripting: Shell scripting
Scheduling Tools: Autosys, Cron
Monitoring Tools: Grafana, Splunk, AppDynamics
ITSM Tools: ServiceNow (SNOW), JIRA
Others: Kafka,MQ, Jenkins,Git,Informatica PowerCenter
BIPM : Using Informatica _BO v3.0
UNIX: Operating System Fundamentals
ITIL 4 Foundation
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