Saranya Naren
Technology Lead
Tondiarpet
Summary
Driven professional with a passion for enhancing organizational image and goodwill. Committed to career development and growth, I aim to build and nurture lasting employee and employer relationships. Eager to make a meaningful impact within your company.
Overview
14
14
years of professional experience
6
6
Certificates
2
2
Languages
Work History
Tech Lead
Infosys Ltd.
12.2018 - Current
- Application Support for PRUDENTIAL Insurance
- Lead and mentor team members on technology, best practices and code reviews
- Worked in mobile based health application used in Southeast Asian countries for online doctor consultation, purchasing insurance policies, subscriptions
- Used GIT to review UAT and PROD code, version and manage code push to Production
- Working as middleware engineer to monitor the systems, servers and Jenkins
- Experience in troubleshooting, middleware performance tuning and maintenance of applications
- Worked on diverse range of support issues requiring ability to independently identify, evaluate and resolve problems
- Overall involvement in JSON development, deployment of content changes which was rolled out to 21 countries across Asian region
- I’ve also resolved complex requirements such as legal restrictions, data availability, application upgrade, advertising based on user interest analysis etc
- Incident Management - Ability to handle efficiently the incidents in order to meet SLA’s, resolving them in a time
- Problem Management - Efficient in tracking the frequent occurring incidents and identifying the root cause or escalation with the development team and following till the resolution
- Batch Monitoring - Monitoring batches by the End of the Day and making sure all the milestones are complete as agreed by the Service level
Technical Analyst
Infosys Ltd.
08.2015 - 11.2018
- Backend Support for the Bank American Express
- Creation and Maintenance of Tickets created for PROD, QA and DEV Environment Server issue
- Assigning Tickets to the technical team and get it resolved and close it from our end as successful
- Troubleshooting User & application/production related issues
- Restarting or Shut downing of Servers can be handled through Incidents
Senior System Engineer
Infosys Ltd.
08.2011 - 09.2014
- Backend Support for one of the Bank in America BOFA
- Creation and Maintenance of support
- Technical documents Creation and Maintenance
- Documents are consolidated from different teams over the world working for the bank and are used as central repository for technical information and such contact details to support incase of unforeseen events
- Software support for Bank in emergency situation to maintain proper gateway for the end Customers
- Creating and Maintaining of Risk and Compliance Calendar for regular activities for Applications
Education
B.E - Computer science
Anand Institute of Higher Technology
HSC - undefined
Chennai port trust
SSLC - undefined
Chennai port trust
Skills
WebView Application
undefinedCertification
ITIL Problem and Change Management
Accomplishments
- Won the Awards for excellence for more efforts and significant contribution for BANK OF AMERICA project.
- Won star of the month for the best performances.
- Received appreciation & Certificate from Clients for ensuring 100% quality.
Timeline
Tech Lead
Infosys Ltd.
12.2018 - Current
Technical Analyst
Infosys Ltd.
08.2015 - 11.2018
Senior System Engineer
Infosys Ltd.
08.2011 - 09.2014
HSC - undefined
Chennai port trust
SSLC - undefined
Chennai port trust
B.E - Computer science
Anand Institute of Higher Technology
Languages
English
Tamil
Disclaimer
It is submitted that in the event of my selection I would like to ensure you that I will discharge my duties to the best of my knowledge and ability.
Personal Information
- Father's Name: V.Dinakaran
- Date of Birth: 09/05/88
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Extra-Curricular Activities
Participation in Work Shop on Data Mining and Mobile Communication. State Level YOGA Championship.
Disclaimer
It is submitted that in the event of my selection I would like to ensure you that I will discharge my duties to the best of my knowledge and ability.
Personal Information
- Father's Name: V.Dinakaran
- Date of Birth: 09/05/88
- Gender: Female
- Nationality: Indian
- Marital Status: Married
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