Saraswathi N
Senior Analyst – Transaction Monitoring | AML | Risk & Compliance
Bengaluru
Summary
Results-driven AML and Transaction Monitoring professional with 5+ years of experience in financial crime investigations, suspicious activity analysis, fraud detection, and compliance operations within global banking environments. Skilled in transaction monitoring, SAR support, AML investigations, sanctions screening awareness, customer risk assessment, and regulatory compliance.
Overview
16
16
years of professional experience
Work History
Senior Analyst – Transaction Monitoring Operations, Risk & Compliance
HSBC Global Service Centre (GSC)
07.2021 - Current
- Performed comprehensive AML transaction monitoring investigations that identified suspicious activities and potential money laundering risks.
- Reviewed customer transactions for unusual patterns indicative of illicit activity.
- Prepared detailed investigation summaries documenting findings for compliance review and escalation.
- Provided evidence for SAR preparation to support regulatory compliance initiatives.
- Conducted thorough research using internal systems and public sources for investigations.
- Participated in EDD reviews for high-risk clients, addressing identified vulnerabilities.
- Ensured strict compliance with AML regulations and internal risk management protocols.
- Collaborated with cross-functional teams to enhance effectiveness of investigations.
Customer Support Executive / Complaints Support Executive
HSBC GSC
06.2018 - 06.2021
- Facilitated customer interactions for Lloyds Halifax Bank of Scotland’s UK clientele.
- Addressed and resolved complaints while maintaining compliance with banking regulations.
- Monitored voice interactions to identify and report suspicious customer behavior.
- Initiated recommendations for unusual activity reporting to safeguard against fraud.
- Communicated potential fraud indicators to appropriate internal departments for follow-up.
Senior Customer Support Officer / SME
IBM Daksh (Concentrix)
01.2010 - 01.2018
- Provided banking support services for UK banking customers.
- Served as SME supporting onboarding and training activities.
Education
Bachelor of Science (B.Sc.) - Computer Science Stream
Maharani’s Science College for Women
Bengaluru, India01-2006
Skills
AML & KYC Compliance
Transaction Monitoring
SAR Support
Fraud Risk Analysis
Financial Crime Investigation
Customer Due Diligence (CDD/EDD)
Regulatory Compliance
Investigative Research
Case Management & Reporting
Quality Assurance
Stakeholder Coordination
Microsoft Excel & MS Office
Accomplishments
- Top Performer – 2019
- Super Star Award – Q3 2022
- Super Star Award – Q2 2023
ADDITIONAL UPSKILLING
- Advanced Microsoft Excel Skills
- Microsoft PowerPoint Presentation Skills
- Basics of Power BI
- Basics of Python
ADDITIONAL STRENGTHS
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Attention to detail and investigative mindset
- Adaptable and quick learner
Timeline
Senior Analyst – Transaction Monitoring Operations, Risk & Compliance
HSBC Global Service Centre (GSC)
07.2021 - Current
Customer Support Executive / Complaints Support Executive
HSBC GSC
06.2018 - 06.2021
Senior Customer Support Officer / SME
IBM Daksh (Concentrix)
01.2010 - 01.2018
Bachelor of Science (B.Sc.) - Computer Science Stream
Maharani’s Science College for Women