Saraswathi Umapathy

• Managed and motivated a team of 14 QA professionals across multiple product domains (AI/ML, SmartApps, BI Apps, EVP Apps, A4 & Rail Operations, Optimization teams).
• Ensured high-quality, timely deliveries through hands-on leadership, mentoring, and performance monitoring.
• Enhanced customer satisfaction by maintaining open communication and swiftly resolving issues.
• Resolved conflicts and fostered a positive, collaborative team environment
• Cross-trained staff to increase agility and coverage across projects.
• Improved morale and retention through a comprehensive rewards and recognition program.
• Led Cultural Committee initiatives, organizing development workshops, women’s leadership events, and family functions to drive employee engagement.

2020 – 2023: EVP & Data Engineering

· Functional Testing (ETL and Report),

· Data creation in N4, Data Profiling & Data Analysis for new features,

· Support and Validate Performance Tests

· RCA (Customer Issues) & Customer Deployment

· Participation in Agile Ceremonies and key contributions during Grooming

· Internal Training

2019 – 2020: E2E Test Automation

· Involved in Analysis, Design, HLD, and Derivation of Test Cases of EDI and Road Modules.

· Automated EDI cases (65 E2E Test Flows covering more than 350 test cases)

o Outcomes:

§ Improved Coverage & Quick Capture of Failures

§ Greatly reduction in customer issues count

• Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
• Conducted thorough manual and automated tests to identify software bugs, improving overall software reliability.
• Built automated test scripts to handle repetitive software testing work.
• Facilitated knowledge sharing sessions on latest QA tools and techniques, keeping team up-to-date.
• Enhanced product quality by designing and implementing comprehensive QA testing procedures.

2016 – 2019 – Carrier Operations & Back Office Scrum Team (Core Services - Sustaining)
· Issue Testing for different N4 Modules (Argo, Road, EDI, Billing, Inventory) across multiple customer versions
· Support Technical Documentation
· Participation in Agile Ceremonies

• Led cross-functional teams in the development of comprehensive test strategies, ensuring optimal product performance.
• Mentored junior QA engineers, fostering a culture of continuous learning and professional growth.
• Evaluated function, performance and design compliance of every product against design standards and customer needs.

2008 – 2017 – Sustaining QA (N4 & Legacy Products: Express with Sparcs, CFGate, WebAccess)
· Customer Issues Testing & Release
· Release Notes Review
· Express Build Process & Release

· Quality Tester (Manual testing of E-learning products)

· Quality Assurance Engineer (Part of the implementation of CMMI Level 3 and ISO 2001:9000 certification)

• Prepared variety of different written communications, reports and documents.
• Identified issues, analyzed information and provided solutions to problems.