Saraswati Dalai
Puri
Summary
Proactive Back Office Executive with expertise in streamlining operations, fostering team collaboration, and providing effective customer communication. Skilled in managing vehicle inventory records, ensuring accurate order fulfillment, and maintaining organized documentation. Experienced in telecalling for follow-ups, customer support, and coordination, contributing to improved client satisfaction and operational flow.
Overview
3
3
years of professional experience
Work History
Back Office Executive & TeleCaller
Suzuki
Bhubaneswar
01.2024 - 06.2025
- Managed documentation and data entry for vehicle inventory records.
- Coordinated communication between departments to streamline operations.
- Processed customer orders and ensured accurate order fulfillment.
- Supported team members by providing training on back office systems.
- Monitored inventory levels and ordered supplies as needed for operations.
- Handled incoming calls from customers regarding inquiries or complaints.
- Reviewed all incoming emails from customers, responded appropriately and escalated complex queries where necessary.
Telecaller
Airtel
Bhubaneswar
06.2022 - 12.2023
- Managed inbound and outbound calls to assist customers with inquiries.
- Provided accurate information about Airtel products and services to customers.
- Resolved customer complaints effectively while maintaining a positive demeanor.
- Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
Education
Bachelor of Arts - Arts
NAYAHAT HIGHER SECONDARY SCHOOL
NAYAHAT08-2021
High School Diploma -
Radhanath Bidyapitha
Arei05-2019
Skills
- Customer Service & Sales Assistance
- Order processing
- Documentation management
- Basic Computer Operations & Billing
- Effective Communication
- Inventory Handling & Product Display
- Complaint resolution
Languages
ODIA
First Language
Hindi
Proficient (C2)
C2
English
Beginner
A1
PERSONAL STRENGHTS
- Positive Attitude & Profession Work Ethics
- Attention To Details& Integrity
- Ability to Perform Under Pressure
Timeline
Back Office Executive & TeleCaller
Suzuki
01.2024 - 06.2025
Telecaller
Airtel
06.2022 - 12.2023
Bachelor of Arts - Arts
NAYAHAT HIGHER SECONDARY SCHOOL
High School Diploma -
Radhanath Bidyapitha
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