Summary
Overview
Work History
Education
Skills
Languages
PERSONAL STRENGHTS
Timeline
Generic
Saraswati Dalai

Saraswati Dalai

Puri

Summary

Proactive Back Office Executive with expertise in streamlining operations, fostering team collaboration, and providing effective customer communication. Skilled in managing vehicle inventory records, ensuring accurate order fulfillment, and maintaining organized documentation. Experienced in telecalling for follow-ups, customer support, and coordination, contributing to improved client satisfaction and operational flow.

Overview

3
3
years of professional experience

Work History

Back Office Executive & TeleCaller

Suzuki
Bhubaneswar
01.2024 - 06.2025
  • Managed documentation and data entry for vehicle inventory records.
  • Coordinated communication between departments to streamline operations.
  • Processed customer orders and ensured accurate order fulfillment.
  • Supported team members by providing training on back office systems.
  • Monitored inventory levels and ordered supplies as needed for operations.
  • Handled incoming calls from customers regarding inquiries or complaints.
  • Reviewed all incoming emails from customers, responded appropriately and escalated complex queries where necessary.

Telecaller

Airtel
Bhubaneswar
06.2022 - 12.2023
  • Managed inbound and outbound calls to assist customers with inquiries.
  • Provided accurate information about Airtel products and services to customers.
  • Resolved customer complaints effectively while maintaining a positive demeanor.
  • Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.

Education

Bachelor of Arts - Arts

NAYAHAT HIGHER SECONDARY SCHOOL
NAYAHAT
08-2021

High School Diploma -

Radhanath Bidyapitha
Arei
05-2019

Skills

  • Customer Service & Sales Assistance
  • Order processing
  • Documentation management
  • Basic Computer Operations & Billing
  • Effective Communication
  • Inventory Handling & Product Display
  • Complaint resolution

Languages

ODIA
First Language
Hindi
Proficient (C2)
C2
English
Beginner
A1

PERSONAL STRENGHTS

  • Positive Attitude & Profession Work Ethics
  • Attention To Details& Integrity
  • Ability to Perform Under Pressure

Timeline

Back Office Executive & TeleCaller

Suzuki
01.2024 - 06.2025

Telecaller

Airtel
06.2022 - 12.2023

Bachelor of Arts - Arts

NAYAHAT HIGHER SECONDARY SCHOOL

High School Diploma -

Radhanath Bidyapitha

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Saraswati Dalai