Saravana Kumar
Technical Support Engineer
Trichy
Summary
Experienced Technical Support Engineer familiar with user support and root cause analysis. Advanced knowledge of computers and mobile device operations and dedication to see issues through to end. Works well in remote and desk-side and environments.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Technical Support Engineer
Allied digital services limited
Bangalore
12.2021 - Current
- Served as primary point of contact for support relating to owned solutions and products.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained response times to support business continuity.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Onsite Support Engineer
Quess corp -MBRDI location
Bangalore
10.2021 - 12.2021
Customer Support Engineer
Eupraxia technology
Chennai
07.2019 - 09.2021
Customer Support Engineer
Dynamic placement and Interiors
Chennai
01.2018 - 06.2019
Customer Support Engineer
Afore serve private limited
Chennai
06.2016 - 12.2017
Education
Bachelor of Engineering - Electronics And Communications Engineering
Arignar Anna Engineering College
Chennai 09.2011 - 07.2015
Skills
Application installations
undefinedTimeline
Technical Support Engineer
Allied digital services limited
12.2021 - Current
Onsite Support Engineer
Quess corp -MBRDI location
10.2021 - 12.2021
Customer Support Engineer
Eupraxia technology
07.2019 - 09.2021
Customer Support Engineer
Dynamic placement and Interiors
01.2018 - 06.2019
Customer Support Engineer
Afore serve private limited
06.2016 - 12.2017
Bachelor of Engineering - Electronics And Communications Engineering
Arignar Anna Engineering College
09.2011 - 07.2015
Similar Profiles
DEBAYAN CHOWDHURYDEBAYAN CHOWDHURY
SAP MM Consultant at Allied Digital Services LimitedSAP MM Consultant at Allied Digital Services Limited
Surajit PalSurajit Pal
Technical Lead at Allied Digital Services LimitedTechnical Lead at Allied Digital Services Limited
Mohammed Anas KalaniaMohammed Anas Kalania
Global Service Desk at Allied Digital Services LimitedGlobal Service Desk at Allied Digital Services Limited