Saravana Kumar
Cloud Engineer
Chennai,TN
Summary
Cloud Support Engineer with over 5.5 years of experience in managing cloud infrastructure, supporting production workloads, and resolving incidents within SLA-driven enterprise environments. Proficient in AWS, Microsoft Azure, and Google Cloud Platform (GCP), with strong expertise in Linux administration, cloud monitoring, and Kubernetes troubleshooting. Successful in conducting root cause analysis and incident resolution while collaborating effectively with DevOps teams to maintain highly available and reliable cloud systems. Committed to leveraging technical skills and industry knowledge to drive operational excellence and enhance cloud performance.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Cloud Engineer
Ollion Global Cloud Consultancy Pvt Ltd
09.2021 - Current
- Provided operational support for AWS, Azure, and GCP environments.
- Managed EC2, Azure Virtual Machines, and GCP Compute Engine instances.
- Manage and monitor Amazon EC2 instances (start/stop, scaling, patching, troubleshooting)
- Handle storage services like Amazon S3, Amazon EBS (backups, lifecycle policies, cost optimization)
- Configure networking using Amazon VPC, subnets, route tables, and security groups
- Manage access and permissions using AWS Identity and Access Management (users, roles, policies)
- Monitor infrastructure using Amazon CloudWatch (logs, alarms, metrics)
- Troubleshoot issues using logs and audit trails from AWS CloudTrail
- Manage databases like Amazon RDS (backup, scaling, performance tuning)
- Work with load balancers (Elastic Load Balancer) to ensure high availability
- Automate infrastructure using AWS CloudFormation or Terraform
- Implement CI/CD pipelines using AWS CodePipeline and related tools
- Handle containerized workloads using Amazon ECS / Amazon EKS
- Manage messaging services like Amazon SQS and Amazon SNS
- Perform cost monitoring and optimization using AWS billing tools
- Ensure security best practices (IAM policies, encryption, patching, access control)
- Managed containerized applications using Docker and orchestrated workloads with Kubernetes.
- Provisioned and managed cloud infrastructure using Terraform in Amazon Web Services environments.
- Implemented monitoring and alerting using Prometheus and Grafana for system reliability.
- Worked with development teams to support application deployment, troubleshooting, and infrastructure improvements.
- Supported Kubernetes workloads and container deployments.
- Performed K8s monitoring and troubleshooting.
- Investigated pod failures and log analysis.
- Supported deployment rollouts for containerized workloads.
Team Leader
Ollion
09.2021 - 04.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Technical Support Engineer
Messagewall
06.2021 - 08.2021
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Technical Support Engineer
Mobtexting
01.2020 - 12.2020
- Monitored bulk messaging platform to ensure high SMS delivery success and system uptime
- Troubleshot delivery failures, API issues, and client-reported incidents (L1/L2 support)
- Analyzed application and server logs to identify errors and resolve message routing issues
- Managed messaging servers (SMPP/HTTP), including service restarts and basic maintenance
- Coordinated with internal teams (network, operators, developers) to resolve critical issues quickly
Education
Bachelor's Degree - Electronics and Instrumentation
Noorul Islam University
India01-2014
Skills
AWS
Azure
GCP
Kubernetes
Docker
Jenkins
Git
CloudWatch
Grafana
Prometheus
Linux
Windows Server
ITIL
Incident & Change Management
Certification
AWS Certified AI Practitioner, 2025-10-01, 2028-10-01
Timeline
Team Leader
Ollion
09.2021 - 04.2024
Cloud Engineer
Ollion Global Cloud Consultancy Pvt Ltd
09.2021 - Current
Technical Support Engineer
Messagewall
06.2021 - 08.2021
Technical Support Engineer
Mobtexting
01.2020 - 12.2020
Bachelor's Degree - Electronics and Instrumentation
Noorul Islam University