SARAVANA PARVATHI SELVAN
Chennai
Summary
Seasoned Business Analyst with 23 years in Payments IT and Financial Services, specializing in software life-cycle implementation, upgrades, and post-implementation support. Skilled in managing vendor relationships and leading global regulatory compliance projects. Proficient in designing payment and security solutions, with extensive knowledge of messaging standards like SWIFT and ISO20022. Strong grasp of SDLC processes and Agile methodologies, collaborating effectively across various banking functions.
Overview
3
3
Languages
1
1
Certification
4
4
years of post-secondary education
23
23
years of professional experience
Work History
Scrum Master
HCL Technologies
Chennai
05.2026 - Current
- Coordinated sprint planning sessions to align team goals and tasks.
- Managed backlog prioritization to ensure effective workflow and delivery.
- Facilitated daily stand-up meetings to enhance team communication.
Senior Business Manager
HCL Technologies
Chennai
10.2024 - 04.2026
- Citibank Payment Express (CPX) is a payment engine responsible for Payment initiation, Routing, Processing of payments and it is replacing the big system Global payment plus in the Citibank network. It is connected to different interfaces like flexcube, SPM, Reference data, big data, GLS for different functionalities. Solution Architecture team is responsible for software delivery of the application across all countries in the globe where Citibank is present.
- Managed partner systems connected to CPX during the project. For different countries, I was involved in the solution design and product delivery of CPX which correlates to different partner systems. Collaborated with the core platform team to optimize the CPX system for various partners globally, focusing on functionalities such as retry logic, throttling mechanisms, and duplicate check mechanisms.
- Designed solutions in the Confluence and JIRA pages for the CPX system across all countries.
- Developed the CPX architecture based on country requirements.
- Oversaw relationships with partners from a business analysis perspective.
- Developed overview and solution document to enhance CPX optimization efforts.
- Designed solutions for CPX system in the confluence and JIRA page of CPX system for all countries
Product Owner
HCL Technologies
Chennai
08.2023 - 09.2024
- Payment Transactions System (PTS) provides a customizable Payments Services Hub that ensures an optimized way of payments processing allowing all involved parties to get near and real-time the correct information on the status of the product initiated. This results in an efficient and cost-effective STP (straight through processing) of all kinds of payment products (from global payments, multicurrency payments, SEPA mass payments up to special and sensitive products like e.g. salary payments).
- Acted as Product Owner, collaborating with lead BA and 3 business analysts to manage EPC changes, client change requests, defects, and oversee delivery from a business analysis perspective.
- Maintained access to Confluence and JIRA pages for PTS system users.
- Prepared annual overview and solution documents for EPC changes to ensure clarity and alignment among stakeholders.
- Release management for all customers.
- Analyzed and estimated change requests for all PTS customers, facilitating informed decision-making and prioritization.
- Access to the confluence and JIRA page of PTS system for all customers
Project Manager/Senior Business Analyst
HCL Technologies
Chennai
04.2022 - 08.2023
- Natwest group operates with a legacy Payments Processing application called PROPAY, which supports both MT and MX message types for its BAU operations for RBS, Natwest bank and Ulster North/South branches.
- Coordinated involvement in all phases of SDLC to deliver enhancements from planning to implementation.
- Ensure governance in place and worked on Project management activities like Release handling.
- Prepare Impact Assessment for the changes that come to Propay application.
- Secured sign-off on impact assessments and clarified requirements with design and development teams.
- Vendor management for every Propay changes and played a crucial role of Scrum Master.
- Vendor management for every Propay changes and played a crucial role as Scrum Master.
- Ensured governance and managed project activities, including release handling.
- Access to the confluence page and traceability matrix of all the requirements to Propay
Project Manager/Senior Business Analyst
HCL Technologies
Chennai
02.2021 - 03.2022
- SCB operates with a strategic Payments Processing application suite called SCPAY, which provides complete payment solution for its Corporate and Retail banking customers.
- Coordinated all phases of SDLC, delivering enhancements from planning to implementation.
- Conduct User story grooming sessions with the impacted teams, PO and country teams.
- Create User stories/ Confluence page/ Traceability Matrix with clear traceability without any leakage.
- Obtained approval for user stories from stakeholders to ensure alignment with project requirements. and work with Design and Dev teams on clarifying their queries.
- Conducted thorough reviews to verify comprehensive test coverage for project deliverables..
- Ensured thorough documentation and sign-off for all changes in requirements and scope across all artefacts.
- Responded to assigned issues and defects promptly, ensuring clarity in communication with the team.
- Implementation of ISO 20022 messaging for Jordan Fast markets.
Senior QA Lead
Volante Technologies
Chennai
07.2020 - 01.2021
- Acted as subject matter expert and consultant on payments IT solutions, leading implementations across US and Europe.
- Served as subject matter expert and consultant on payments IT solutions, leading implementations across US and Europe.
- Collaborated with product owners and stakeholders to gather feedback on customer satisfaction initiatives.
Senior Business Analyst
IBM India Pvt ltd
Bangalore
07.2010 - 07.2020
- Subject Matter Expert and Consultant on Payments IT solutions entailing implementations across APAC and Europe including SWIFT,ISO20022 message formats.
- Engaged product owners and stakeholders to gather actionable feedback on customer satisfaction initiatives.
- Created an asset for automation test model using OTFA framework which resulted in 57% savings in time for instant payments test model.
- Facilitated requirement JADs, root cause analysis, and workshops to clarify needs and drive solution alignment.
- Collaborated with Development Leads to pinpoint collaboration opportunities and enhance process effectiveness.
- Facilitated training sessions on requirements gathering for team members and developing best practices for product delivery.
- Leading a team of 3 Junior Business Analysts; promoting a strong culture of standard Business Analysis processes as part of IBM standards.
- Single point of contact between Project Management and IT groups from solution planning, sizing, to fulfillment.
Payments Consultant
Oracle Financial Services Software Limited
Pune
06.2007 - 07.2010
- Analyzed user requirements and performed impact analysis to generate comprehensive system requirements documents.
- Supervised quality and completeness of system use cases and BRDs to ensure alignment with project objectives.
- Reviewed system use cases and BRDs to ensure accuracy and completeness.
- Created and reviewed functional test cases, auditing deliverables to ensure quality and compliance with specifications.
- Coordinated the preparation of manuals and training materials.
- Provided on-call support for clients in Asia and North America regions.
- Prepared a training plan well-suited for beginners in GPP.
Process Executive
Citigroup Global Services
Chennai
12.2003 - 05.2007
- Coordinated project activities including query handling, analysis, and documentation to ensure timely delivery of project milestones.
- Managed project activities such as query handling, analysis and documentation.
- Prepared test plans for the testing team and performed user acceptance testing in the final project.
- Oversaw software version management and implemented triage process for defect management, enhancing response times for issue resolution.
Education
Bachelor of Engineering - Mechanical Engineering
Madurai Kamaraj University
Madurai, India 07.1999 - 04.2003
Skills
- Agile methodologies
- Software project management
- Business Analysis
- Functional design
- Software development cycle
- Defect resolution
- Production Support
- Application maintenance
- Team Management
- Customer management
Certification
- Situational Leadership 2
- Leadership Accelerator
- First time manager in Citigroup
- I-flex Finance Professional
- KYI (Know Your Industry) from IBM
- Securing our Future e-learning from ANZ
- Cybersecurity and Privacy for IBMers 2015
Summary - Profile Summary
23 years of rich, end-to-end Business Analysis experience in the Payments IT and Financial Services with expertise in full software life-cycle implementation, upgrades, production support, rollout & enhancement from business analysis, testing, go-live assistance till post implementation support. Functional and business knowledge of various messaging standards like SWIFT, ISO20022. Made successful use of the opportunity to become part of vendor management and negotiations. Successfully managed high-profile regulatory and compliance projects globally. Excellence in designing solutions for wide range of payments and security scenarios like corporate payments, Instant payments, Standing Order payments and Customer Security Program. Proficiency in working across multiple payments markets across the globe. I have interacted with different One Bank areas such as Front Office, Middle-Office & Back-Office, Reference Data Groups. Expert understanding of SDLC processes and Agile flavored development methodologies (Kanban, Scrum).
Languages
English
First Language
Tamil
Proficient
C2
Hindi
Advanced
C1
Timeline
Scrum Master
HCL Technologies
05.2026 - Current
Senior Business Manager
HCL Technologies
10.2024 - 04.2026
Product Owner
HCL Technologies
08.2023 - 09.2024
Project Manager/Senior Business Analyst
HCL Technologies
04.2022 - 08.2023
Project Manager/Senior Business Analyst
HCL Technologies
02.2021 - 03.2022
Senior QA Lead
Volante Technologies
07.2020 - 01.2021
Senior Business Analyst
IBM India Pvt ltd
07.2010 - 07.2020
Payments Consultant
Oracle Financial Services Software Limited
06.2007 - 07.2010
Process Executive
Citigroup Global Services
12.2003 - 05.2007
Bachelor of Engineering - Mechanical Engineering
Madurai Kamaraj University
07.1999 - 04.2003