Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Saravanakumar Sakthivel

Saravanakumar Sakthivel

Bangalore

Summary

Experienced Management Consultant Manager with a successful history at Accenture, focusing on Genesys Cloud Contact Center transformations and Python automation. Proven ability to lead diverse teams, optimize customer experience, and excel in stakeholder management within IT infrastructure solutions. Achievements include delivering substantial process efficiencies through innovative automation strategies and DevOps designs. Committed to driving impactful change and enhancing operational performance.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Management Consultant Manager

Accenture
Bangalore
09.2008 - Current
  • Implemented Contact Center Solutions using Genesys Cloud CCaaS across diverse industries.
  • Identified opportunities for process improvements through automation or streamlining activities.
  • Worked closely with internal stakeholders to maintain high-quality deliverables.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Collaborated with diverse teams to achieve objectives.
  • Guided on DevOps processes, including incident response planning.
  • Developed scripts using Bash and Python to automate routine administrative tasks.
  • Led the transformation of contact center solutions from on-premises to Genesys CCaaS.
  • Responded to various RFP proposals for Contact Center Designs and Transformations.

Team Leader

Wipro
Bangalore
08.2006 - 09.2008
  • Provided remote technical support for ERICSSON and AVAYA systems for ANZ Banking Group, ensuring seamless communication across Australia and New Zealand.

Customer Engineer

HCL INFINET
Hyderabad
06.2004 - 08.2006
  • Supported Ericsson MD110 Switches for clients across Delhi and Hyderabad.

Education

High School Diploma -

Srinivasa Polytechnic
Pudhukottai TamilNadu
10-2001

Skills

  • Genesys Cloud Contact Center
  • Cisco UCCE Contact Center
  • AWS Cloud
  • Custom Tools Design
  • DevOps Design
  • Python Automation Scripts
  • Cx-as-Code Implementation with Terraform
  • Team Leadership and Stakeholder Management
  • Vendor and Client Relationship Management
  • IT Infrastructure and Network Solutions System
  • Integrations and Migrations
  • Telecommunication Protocols and Standards
  • Service Delivery and Customer Experience Optimization

Certification

  • AWS Solution Architect Associate Certified
  • Genesys Cloud Professional Certified

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2

Timeline

Management Consultant Manager

Accenture
09.2008 - Current

Team Leader

Wipro
08.2006 - 09.2008

Customer Engineer

HCL INFINET
06.2004 - 08.2006

High School Diploma -

Srinivasa Polytechnic

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Saravanakumar Sakthivel