MDIV
Saravanan Kothandapani
General Manager
Chennai
Summary
General Manager with 19 years of experience in KPO industry, presently working with Omega Healthcare Management Services. Currently handling 520 staffing bandwidth and results-oriented business professional with proven expertise in strategic planning, managing projects, improving efficiency of operations, and team building, have excelled in managing clients, collaborating with teams, and interfacing with clients and management to implement standards and systems that optimize productivity and bottom line. I am a pleasant person with good professional knowledge and capable to handle a tough situations at ease, Good Motivator to teammates and ensures to meet the orientated goal of the company. Areas of expertise includes Project Management, People management, Streamlining Operations, Resource Utilization analysis and focused on automation to improve the team efficiency.
Overview
2
2
Languages
4
4
Certifications
20
20
years of professional experience
Work History
General Manager
Omega Healthcare Management Services Private
10.2023 - Current
- Led Contingency Project operations, delivering CPI, KPI, productivity, and quality targets.
- Owned FPPR performance and quality governance, driving operational excellence.
- Headed Credit Balance Operations, focusing on inventory reduction and process efficiency.
- Led Technology Transformation and Automation initiatives across RCM functions.
- Successfully implemented 14 automation initiatives across RPA, Platform, White Space, and Claims Manager.
- Delivered 95 FTE savings through automation, process optimization, and digital transformation.
- Improved GM% through automation-led productivity gains and workforce optimization.
- Drove continuous improvement, cost optimization, and scalable operational solutions.
- Collaborated with clients, operations, and technology teams to deliver business transformation outcomes.
Deputy General Manager
Omega Healthcare Management Services Pvt. Ltd
10.2020 - 10.2023
- Drive year-over-year business growth while leading operations, strategic vision and long-range planning.
- Best practices and management controls to provide superior service to internal and external customers.
- Developed and implemented strategic plans to align organizational goals with service delivery standards.
- Apply performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reduce costs, manage delivery schedules and performed risk analysis to improve overall profitability.
- Organized budgets, overview P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Implement operational strategies, effectively built customer, and employee loyalty.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Developed audit automation tool to improve the team efficiency and RPA, as a result saved half a million dollars in the FY 2020 to 2021
Senior Manager Operations
Omega Healthcare Management Services Pvt. Ltd
04.2018 - 10.2020
- Regularly conducts client meetings to review accounts receivable performance, payer issues and trends, client's business strategies and cash flow forecast.
- Ensures appropriate preparation, analysis and presentation of all Client Management deliverables (including A/R & CB measurement statistics and payer trends, fee schedules, ad hoc financial reports) ensuring their relevancy, accuracy and overall quality.
- Responsible for managing all aspects of business relationship with customer.
- Ensures that all appropriate resources are available and utilized effectively/efficiently to maximize overall business management services.
- Develops and maintains positive client relations and coordinates with various functions within company to ensure client requests are handled appropriately.
Manager Operations
Omega Healthcare Management Services Pvt. Ltd
03.2016 - 04.2018
- Managed 12 clients with diverse businesses ranging from revenue cycle management, Credit balance, over payment and provider credentialing
- Achieved high degree of team morale by ensuring meaningful personal development plan for each individual and encouraging shared purpose.
- Achieved business growth of greater than 100% on specific clients.
- Improved costs and consistently maintaining EBITDA above 35% every year.
- Consistently scoring A's on CSAT surveys conducted every month.
- Managing performance of revenue cycle management, focusing on all account receivables operations and initiating corrective action wherever needed.
- Executed key strategies to drive increased collections and policies for exception handling, appealing, and denial management.
Assistant Manager Operations
Chennai
12.2014 - 03.2016
- Responsible for tracking quality metrics of AR teams and assisting in establishment of new processes to enhance productivity, quality and TAT.
- Continuous improvement in quality processes through Root-cause analysis and other statistical methods.
- Led and mentored trainees on floor by providing them timely feedback and guidance.
- Improving workflows to ensure best practices are applied.
- Acted as liaison with other departments to ensure smooth working environment for teams.
- Increased revenues by implementing automation.
Team Lead
Omega Healthcare Management Services Pvt. Ltd
08.2012 - 12.2014
- Being Account Lead, have successfully handled multiple clients, this role entailed constant interaction with clients, understanding their requirements, and communicating them to production staff.
- Performance/behavior/attendance issues using prescribed performance management techniques.
- Monitor and take action on personnel and disciplinary issues.
- Review reports on daily basis and provide constructive feedback.
- Provide subject matter expertise to Quality Control Analysts in team.
- Ensure training needs of subordinates are met.
- Successfully complete all client related training and keep record.
- Resolve escalated customer issues and CAPA.
- Hold team briefings on daily basis with team.
- Communicate all process and client changes to direct reports within specific timelines and keep record for such updates.
- Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with organization's policies and applicable compliance requirements.
Quality Control Analyst
Omega Healthcare Management Services Pvt. Ltd
07.2010 - 08.2012
- Conducted data review and followed standard practices to find solutions.
- Identified and resolved variances to bring products in line with requirements.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Minimized down time 30% by reducing production rework and recalls.
- Planned and implemented performance improvement and quality assurance programs.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
Senior Executive AR
Omega Healthcare Management Services Pvt. Ltd
05.2007 - 07.2010
- Contact to US insurance to check status of claims
- Denials management – work denials for resolution to avoid timely filing
- Identify global trends to resolve more denials to increase collection
- Targets achieved consistently and quality requirements were met
Executive AR
AVT Info tech pvt ltd
06.2006 - 05.2007
- Attending Client meetings and interaction and doing the follow up of claims
- Making Inbound (Patient calling) and outbound calls related to Accounts (Insurance Companies in U.S).
- Handle the claims requested by the Insurer
- Follow-up the accounts receivable claims for the Insurer.
Education
Bachelor of Education ( B.Ed) - Science Teacher Education
Aalvin College of Education
Chennai 07.2007 - 05.2008
Bachelor of Science - Chemistry
C. Kandasami Naidu College For Men
Chennai 07.2002 - 04.2005
Skills
Strategic planning
Process improvements
Succession planning
Risk management
Cost reductions
Cost analysis and savings
Project management
P&L management
Accomplishments
- Received “STAR MANAGER AWARD” for 3 consecutive Quarters
- Increased RPA and reduced the CPA through implementing automation, A-C module and Factorization.
- Successful in all the 30 transition projects
- Awarded for implementing surface level automation and for saving half a million dollar in the FY 2020 - 2021
Software
MMIS
EPIC
CERNER
Certification
Lead The Leaders
Timeline
General Manager
Omega Healthcare Management Services Private
10.2023 - Current
Deputy General Manager
Omega Healthcare Management Services Pvt. Ltd
10.2020 - 10.2023
Senior Manager Operations
Omega Healthcare Management Services Pvt. Ltd
04.2018 - 10.2020
Manager Operations
Omega Healthcare Management Services Pvt. Ltd
03.2016 - 04.2018
Assistant Manager Operations
Chennai
12.2014 - 03.2016
Team Lead
Omega Healthcare Management Services Pvt. Ltd
08.2012 - 12.2014
Quality Control Analyst
Omega Healthcare Management Services Pvt. Ltd
07.2010 - 08.2012
Senior Executive AR
Omega Healthcare Management Services Pvt. Ltd
05.2007 - 07.2010
Executive AR
AVT Info tech pvt ltd
06.2006 - 05.2007
Bachelor of Science - Chemistry
C. Kandasami Naidu College For Men
07.2002 - 04.2005
Bachelor of Education ( B.Ed) - Science Teacher Education
Aalvin College of Education
07.2007 - 05.2008
Declaration
I hereby declare that above-mentioned information is true and I bear the responsibility for the correctness of the above-mentioned particulars.