Saravanan Kuppan Dravid
Ambarnath
Summary
To achieve and secure a position which provides scope and opportunity for challenges, growth and self-development. Seeking a challenging position in a well-established organization leveraging previous experience where I can utilize my skills and abilities and prove to be an asset to the organization.
Overview
16
16
years of professional experience
Work History
Senior Quality Auditor
Bhanix Finance Investment Limited
10.2020 - Current
- Executed loan disbursement for CCP Process following the verification process.
- Conducted quality audits to ensure compliance with financial regulations.
- Collaborated with teams to identify areas for process improvement and efficiency.
Team Leader
V Customer, Reliable Business Solutions, 1 Point 1 Solutions
01.2010 - Current
- Handling Inbound call, Outbound call and Escalation Calls of customers and giving them appropriate solution to their problems.
- Promoted as a Team Leader for Inbound process.
- Managed team of 15 to 20 members, ensuring alignment with performance targets.
- Monitored and reported on team performance metrics to ensure KPI targets were met.
- Facilitated daily briefings and delivered performance feedback to agents.
- Oversaw attendance, login hours, billing processes, prepared APR reports, and conducted MIS tasks for the process.
- Handling Inbound calls from Trade Partners of the clients like distributors, wholesalers & Retailers and solving their queries and give them a proper Solutions related to their query.
- Managing Outbound calls, email chats, query related to mobile application & Projects front end website (Technical & Non-Technical) for multiple projects etc.
- Coordinated redemption tracking and documentation for project management.
- Effectively handled vendor relationships to ensure smooth operations and collaboration.
- Obtained quotes from vendors and negotiated prices to secure favorable terms.
- Handling multiple projects at one time.
- Collaborated with Pan India sales team, addressing queries and facilitating client interactions for brands including Kellogg’s, Lenovo, Cello, Acer, Greaves Cotton Ltd, ACC, JSW, Hungama, and Well Men.
- Oversaw administrative functions for the Mumbai office for the past 2.5 years.
- Having knowledge of Advance excel.
Education
B.COM -
Correspondence
06-2020
H.S.C -
MumbaiS.S.C -
MumbaiAccomplishments
- Awarded Best Team Leader of the project
- Awarded for best executive in Channel play for Cello Project
Hobbies and Interests
- Drawing
- Playing Cricket
Personal Information
- Date of Birth: 06/15/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- Tamil
- English
- Hindi
- Marathi
- Telugu
Timeline
Senior Quality Auditor
Bhanix Finance Investment Limited
10.2020 - Current
Team Leader
V Customer, Reliable Business Solutions, 1 Point 1 Solutions
01.2010 - Current
B.COM -
Correspondence