Saravanan Narasimhan
Chennai
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
L1 Support Engineer
In4 velocity Systems Private Limited
Chennai
02.2023 - Current
- Provided technical assistance to customers in resolving application, network and hardware related issues.
- Implemented new process flows and ideas for better application performance.
- Resolved tickets raised by customers within SLA timelines while keeping track of resolution status in ticketing system.
- Scheduled regular backups for all databases using maintenance plans created in SQL Server Management Studio.
- Implemented simple queries to retrieve data from SQL Server database.
- Monitored database performance and troubleshooted issues related to slow running queries or deadlocks.
Quality Analyst
HCL Technologies Private Limited
Chennai
04.2019 - 10.2021
- Interaction with Client through calls and emails for process related query
- Involvement in meeting 100% self & Team Quality accuracy
- Trainer for New Joiners
- Generate various report like Consolidation, MIS, Reconciliation and QA packs
- Plan and provide process training to the entire team including the new candidates
- Prepare and Update process manuals and conduct Team Hurdles
- Work closely with the Client in implementing changes in the Existing process
- Weekly client calls to report the team's performance
- Implementing new ideas to improve team overall performance
- On a daily basis, monitoring the team to meet the SLA and quality
- Involving in shift management and queue planning during the DR situations
- Conduct the Team huddle and cascade the updates.
Client Service Executive
Teleperformance Limited
Chennai
07.2017 - 03.2019
- Performed background and credit checks on defendants to assess repaying bail bonds.
- Evaluated member's creditworthiness for new services.
- Processed general ledger tickets for expenses and fee income.
- Assisted in the development of new banking products and services for clients.
- Recruited, trained, and supervised staff members within the department.
- Evaluated existing processes and procedures to identify areas for improvement.
Education
MCA -
Panimalar Engineering College
Chennai01.2017
B Sc -
Jaya College of Arts & Science
01.2014
HSC -
WPAS higher sec school
01.2011
SSLC -
Sri Arangiah Naidu High School
01.2009
Skills
- Access DB
- Outlook
- Word
- SQL
- MS Office
- AWS
Personal Information
- Date of Birth: 06/25/1994
- Nationality: Indian
- Marital Status: Single
Languages
- Tamil
- English
Projects
Barclays Global Account Maintenance Change of Name and address Account Opening and Closing KYC Anti Money Laundering BOI - Bank of Ireland Indexing Docs Pre approval Docs Admin (Post underwriting) Completions Servicing
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge.
Accomplishments
Employee of the year award winner in HCL for consecutive three years (2019,2020,2021).
Emerging Learner award from in4 velocity systems for the last two Quarters.
Languages
Tamil
First Language
English
Beginner
A1
Declaration
I hereby declare that all the information furnished above is true to the best of my knowledge
Timeline
L1 Support Engineer
In4 velocity Systems Private Limited
02.2023 - Current
Quality Analyst
HCL Technologies Private Limited
04.2019 - 10.2021
Client Service Executive
Teleperformance Limited
07.2017 - 03.2019
MCA -
Panimalar Engineering College
B Sc -
Jaya College of Arts & Science
HSC -
WPAS higher sec school
SSLC -
Sri Arangiah Naidu High School
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