Saravanan Ramaswamy

• Handling 10 team members from three different processes from a customer journey of a loan product.
• Handling 4 KYC analyst who performs investigation on trigger events and red flags alert to understand the true and false matches and eliminate or investigate accordingly.
• Team predominantly work on periodic CDD review for standard and high risk customers who holds UK retail products in Barclays.
• 6 teams members who works on customer onboarding, disbursement and quality control which is another of the customer journey.
• Ensure all process works were worked in line with SL and no breaches reported by the team.
• Responsibility to complete sampling on cases completed by team members to ensure completed trigger based alerts are accurate and up to the SOP.
• Any flags raised by team members on trigger alerts are being re-verified and reported to fin crime team daily for further approval.
• Responsible for evaluating teams performance, providing feedbacks, looking for opportunities to develop colleagues and by setting new bench mark aligning to their goals.
• Ensure process controls are checked and recorded on daily basis to satisfy RCSA.
• Monthly report are published to Fin Crime team on SL, process challenges, success stories of teams.
• Evaluation team members process knowledge by examine their understanding through different levels of tests.
• Ensure all periodic completion of process knowledge is checked and recorded as per requirement.

• Driven team of 15 Fraud analysts who worked on onboarding US retail customers
• Tracking performance of team members in line with the performance metrics by to achieve their goals by mentoring, coaching, recognizing and also providing positive work atmosphere at remote working.
• Regular internal audit performed to ensure controls in place and improved quality of the process.
• Ensuring the capacity level are as per requirements by planning cross trainings in sub process whenever there is excess capacity
• Administered monthly and Quarterly reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
• Driven the Team's quality from 82% to 93% for quarter - II by reviewing process and fixing controls in place to eliminate defects.
• Setting bi-weekly review with the team to ensure effectiveness of existing controls and eliminating NVA steps to enhance process efficiency.
• Identified and corrected deficient performance and behaviors to achieve maximum productivity.
• Facilitated Weekly meetings to communicate team performance goals and results.
• Creating and sustaining dynamic environment that fosters development opportunities and motivates
  high performance amongst team members.

Proficiency in Banking Domain

• Handful experience in Account Maintenance and Servicing (team size - 10 -18 members) which includes onboarding, Individual tax evaluation and declaration, Bankruptcy and Insolvency, transaction reconciliation for personal and Business account holders.
• Performing process training, accreditation and building positive working atmosphere for newly joining employees
• Handling Client escalations, complex query solving, error analyzing and providing quality feedbacks to team members to improve quality level.
• Ensuring all business related documents are up to date and approved.
• Performance tracking and building improvement plans for lower & bottom quartile agents in team
• Analyzing and ensuing all risk controls are in place as per Risk Standards
• Maintaining MTD & YTD data of team members for incentive and year end appraisals
• Tracking Workflow management as per plan and initiate work around plans on high volume days to ensure business meets SLA.
• Weekly error feedback to team / individuals to ensure agreed quality frame is achieved.
• Analyzing cases based on risk level and scheduling to team members for investigation.
• Flag on doubtful transaction to get confirmation from client through respective Relationship managers.

• Processing of Individual savings account transfer based on customer's request.
• Handled team of 18 new joiners for 4 months when TL was not assigned to process
• Performed and delivered good quality and productivity along with additional responsibility and, given competitive performance to co-teams.