Saravanan S N
M365 Engineer/Admin
Bengaluru
Summary
Accomplished Developer III and Tech Lead with a proven track record of 6+ years' experience at UST Global and Cognizant, specializing in Azure AD and Exchange Online administration. Expert in leading successful migrations and integrations, demonstrating exceptional problem-solving and incident management skills. Renowned for enhancing system efficiency and mastering PowerShell scripting, ensuring robust disaster recovery planning.
Overview
7
7
years of professional experience
16
16
years of post-secondary education
4
4
Certifications
Work History
Developer III - Software Engineering
UST Global
11.2021 - Current
- As M365 L2 Engineer, have involved and worked in these following technologies.
- Involved in Distribution List, Contacts, Shared mailbox and Resource mailbox creation, Management and Deletion.
- Added senders to safe senders list as per user requirement.
- Provided Calendar/Full mailbox access to user/group based on requirements.
- Added appropriate GBL's to users/group based on requirements.
- Involved in M365 migration including OneDrive , teams and Outlook from one domain to another domain.
- Creation of new connections for reserva and configured new meeting room tablets.
- Migrated Reserva connection manager from old version to new version 23.1
- Involved in mail tracking using message trace and Proofpoint admin console.
- Provided Booking delegate permissions and setting up OOO message for user mailbox/shared mailbox.
- Involved in Teams , Onedrive and Sharepoint troubleshooting like Teams channels and external teams sharing , Onedrive files access and sharepoint external and site permissions.
- Engaged with MS with message headers for unknown issue with mails missing and further cases.
- Involved in multiple integrations of Teams with external vendors and in-house microsoft products.
- Collaborated with cross-functional teams to ensure seamless integration of new features
- Automated repetitive tasks through scripting, freeing up valuable time for higher-priority projects
- Designed customized solutions for proposals to potential customers
- Investigated new and emerging software applications to select and implement administrative information systems
- Tuned systems to boost performance
Tech Lead
Cognizant
10.2017 - 11.2021
- Global administrating Azure AD, Exchange Online, Teams, Intune, Sharepoint and Proofpoint.
- Managing Mail Flow, Health Check & Troubleshooting: Round trip test for mail deliverability.
- Report generation for Exchange / O365 mailboxes, licenses, queues, mails received etc.
- Troubleshoot issues around performance of Azure AD connect and Hybrid servers, where applicable.
- Monitor event notification/alerting and Troubleshoot server/cloud side connections for supported applications.
- Implementing PowerShell script for Exchange recipients, M365 service report. Proven and demonstrable skill in Azure AD, Exchange online, MS Teams, Sharepoint, Microsoft Intune, Proofpoint.
- Migrate on-promise Exchange environments to Exchange online including Azure AD. (Hybrid, PST Import and Cutover migration).
- Troubleshoot issues around performance of Azure AD connect and Hybrid servers, where applicable.
- Implementing of ITIL and MOF operational processes to audience.
- Mailbox management like Mailbox permission, delegation, quota management,mail tracking, email transport rule, and Exchange Active Sync access rule.
- Migrate On-Premise Exchange mailboxes to Exchange Online (Hybrid migration).
- Improve service availability and performance by continuously fine tuning environment, applying patches/updates, executing and monitoring maintenance jobs.
- Troubleshooting directory synchronization issues from Azure AD connect, Azure AD Sync, and DirSync.
- On-Premise Exchange mailboxes migration to Exchange online.
- Manage requested moves including exchange objects, personal network folder, Active Directory objects to AD cross domain.
- Setup ADFS, Exchange on premise mailboxes, Client Access Services and Transport high availability services.
- Built strong relationships with stakeholders, ensuring clear communication channels for project updates and progress reports
Education
Bachelor of Engineering - Electronics And Communications Engineering
R.M.K College of Engineering And Technology
Chennai 07.2012 - 04.2016
Higher Secondary School -
R.M.K Matric Higher Secondary School
Chennai 06.2011 - 03.2012
High School -
R.M.K Matric Higher Secondary School
Chennai 06.2008 - 03.2011
Primary School -
Vivekananda Vidyalaya
Chennai 06.1999 - 03.2008
Skills
Active Directory integration
Exchange Online administration
Mobile Device Management
Disaster Recovery Planning
Powershell
Azure PowerShell
Incident Management
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Beginner (A1)
Certification
Cisco Certified Network Associate(CCNA) in Routing and Switching,Cisco Inc.
Hobbies
- Reading Novels.
- Playing Badminton, Cricket and Football.
Declaration
I hereby declare that all the stated above information is correct to the best of my Knowledge and belief.
DATE: 20/07/2024
PLACE: Bengaluru (Saravanan S N)
Timeline
Developer III - Software Engineering
UST Global
11.2021 - Current
Tech Lead
Cognizant
10.2017 - 11.2021
Microsoft Certified Professional(MCPS) in Hobbies Personal Details Declaration Administering and Configuring SQL Server 2012/14 (70-462)
02-2017
Cisco Certified Network Associate(CCNA) in Routing and Switching,Cisco Inc.
07-2015
University of Cambridge Certification – Business English Corporation(BEC) B1 level
02-2014
Bachelor of Engineering - Electronics And Communications Engineering
R.M.K College of Engineering And Technology
07.2012 - 04.2016
Certification in Upper Intermediate M3 level,British Council
07-2012
Higher Secondary School -
R.M.K Matric Higher Secondary School
06.2011 - 03.2012
High School -
R.M.K Matric Higher Secondary School
06.2008 - 03.2011
Primary School -
Vivekananda Vidyalaya
06.1999 - 03.2008
Similar Profiles
Lerin MathewLerin Mathew
Senior Angular Developer at UST (formerly UST Global)Senior Angular Developer at UST (formerly UST Global)
MADHAVI CHENGATUMADHAVI CHENGATU
Business Analyst at Carelon Global Solutions: Summitworks Technologies and UST GLOBALBusiness Analyst at Carelon Global Solutions: Summitworks Technologies and UST GLOBAL
Rashina M. SheikhRashina M. Sheikh
Lead Release Manager at UST GlobalLead Release Manager at UST Global
Dheeraj KandagatlaDheeraj Kandagatla
Software Developer at UST GlobalSoftware Developer at UST Global
Mohammed Zaid BangiMohammed Zaid Bangi
Middleware Administrator at AccentureMiddleware Administrator at Accenture