Saravanan V
Avadi
Summary
To work in a progressive organization to improve my knowledge and skills that provides a steady career growth along with job satisfaction, challenges and give value contribution in the success of organization.
Overview
1
1
Language
12
12
years of professional experience
Work History
Service desk (E2 Engineer)
Neurealm Technologies Pvt Ltd
09.2022 - 05.2026
- Immediate Joining
Data center operations & Windows L1 Tasks
IBM Client Ashok Leyland (Pay Roll of Quess Corp Ltd)
03.2020 - 06.2022
Data Center Operations
HCL Technologies
07.2015 - 04.2017
System Administrator
Netsys Infotech
03.2014 - 04.2015
- Monitoring daily, weekly & quarterly backups through symantec netbackup & data protector tool.
- Monitoring and troubleshooting data centre devices physically.
- Working on backup retention period and backup set.
- Monitoring blade servers, rack servers and network devices health status.
- Interacting with clients & end users via phone call & emails.
- Worked in ticketing tools such as CASD, Co desk, Service now, Start & Freshservice
- Monitoring server alerts through SCOM & network devices alerts through Orion tool
- Opening tickets for major incidents and following up.
- Monitoring AS400 Severs & performing health checks at regular intervals.
- Group policy / System policy.
- DHCP – Installation, Configuration, Backup.
- DNS –Name Hierarchy, Lookup Zones – Forward & Reverse, Primary, Secondary and stub zones, Integration with ADS Records.
- Server backups & restoration.
- Performing tape movement activity as a part of disaster recovery.
- Documenting tape movement process.
- Ordering and receiving new tapes. Labelling and documenting it.
- Handling service requests (e.g., password resets, software installation)
- Granting access to systems or applications
- Setting up new user accounts
- Providing technical assistance via phone, email, or chat
- Prioritizing tasks based on urgency and impact
- Maintaining proper documentation for each issue
- Initiating P1/P2 Bridge call over major incidents.
- Monitoring Server & network devices via ZIF Tool & Solarwinds Tool.
Education
B.TECH - IT
Sakthi engineering college
01-2012
Diploma - CS
Vel tech polytechnic college
01-2009
S.S.L.C - undefined
Nazareth matriculation higher secondary school
01-2006
Skills
- Excellent Communication Skills
- Quick learner
- Leadership
- Good Listener
- Team Player
Personal Details
Tamil & English (Read & Written & Oral)
Timeline
Service desk (E2 Engineer)
Neurealm Technologies Pvt Ltd
09.2022 - 05.2026
Data center operations & Windows L1 Tasks
IBM Client Ashok Leyland (Pay Roll of Quess Corp Ltd)
03.2020 - 06.2022
Data Center Operations
HCL Technologies
07.2015 - 04.2017
System Administrator
Netsys Infotech
03.2014 - 04.2015
S.S.L.C - undefined
Nazareth matriculation higher secondary school
Diploma - CS
Vel tech polytechnic college
B.TECH - IT
Sakthi engineering college
Declaration
I hereby declared the above given information is true to the best of my knowledge and belief.
Date: Place: Chennai Yours Truly,
Saravanan V