SARAVANAN VAITHIANATHAN
Team Leader
Puducherry
Summary
Passion for driving quality improvements and empowering teams through effective training and support has been demonstrated in previous roles. Experience in performance coaching and operational excellence within diverse industries reflects a commitment to enhancing customer satisfaction and operational metrics. A proactive approach to identifying training needs and fostering collaboration is cultivated, aligning with goals of continuous improvement and excellence in service delivery. Enthusiasm for contributing to impactful initiatives is evident.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Training Coordinator/Lead
Hcl technologies
01.2022 - 01.2025
- Managed internal and external training coordination for Xerox Project Team.
- Reported training metrics such as average learning hours and compliance on a monthly and quarterly basis.
- Facilitated compliance by sharing JBC report and maintaining collaboration with respective teams.
- Monitored and reported training metrics for various reviews regularly.
- Coordinated, monitored, and distributed reports on Train and deployment training such as D1, D2, D2++, D3, and D4 for project talent.
- Identified training needs and collaborated with the project team to address requirements.
Team Leader
HCLTech
10.2015 - 12.2021
- Company Description
- Highlight your accomplishments, using numbers if possible
Performance Improvement coach
Hcl technologies
04.2013 - 09.2015
- Conducted Calibration
- High level Complaints Analysis
- Supported project delivery teams with improvement in operational Quality metrics like Customer satisfaction survey scores for the talents and the team
- Conducted Quality Role Based Trainings for new project members
Quality Executive
Hcl Technologies
07.2012 - 03.2013
- Company Overview: Supported Teams with technical customer support to achieve the operational requirements like SLA and metrics in Telecom (UK-British Telecom Pvt Ltd)
- Supported Teams with technical customer support to achieve operational requirements in Medical DME product Billing (US-Apria Health care (DME products) LTD)
- Supported Teams with technical customer support for US Medical device Recall Effectiveness check Process (US-Beckton & Dickinson Pvt ltd)
- Supported Teams with technical customer support to achieve the operational requirements like SLA and metrics in Telecom (UK-British Telecom Pvt Ltd)
Technical Support Executive
Hcl Technologies
07.2006 - 06.2012
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
Education
B.E - Mechanical Engineering
Anna University
Chennai07.1999
Skills
Employee coaching
Accomplishments
- Customer Satisfaction Boost, Increased customer satisfaction scores by 15% through quality improvement strategies.
- Employee Training Success, Trained 100+ employees, achieving 95% training compliance across departments.
- Complaint Reduction Achieved, Reduced high-level complaints by 20% with effective analysis and solutions.
- Operational Excellence Maintained, Implemented operational strategies, maintaining 98% SLA compliance for technical support teams.
Timeline
Training Coordinator/Lead
Hcl technologies
01.2022 - 01.2025
Team Leader
HCLTech
10.2015 - 12.2021
Performance Improvement coach
Hcl technologies
04.2013 - 09.2015
Quality Executive
Hcl Technologies
07.2012 - 03.2013
Technical Support Executive
Hcl Technologies
07.2006 - 06.2012
B.E - Mechanical Engineering
Anna University
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