Saravanan A V
Senior Manager - IT Operation
Chennai,TN
Summary
Experienced senior manager with a strong background in information technology. Adept at strategizing, executing, and supervising critical enhancements to propel business expansion and streamline operations. Known for fostering an inclusive environment that encourages the open flow of knowledge and ideas. Seeking fresh opportunities with a forward-thinking organization focused on continuous growth and development.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Senior Manager - IT Operation - Network Engineering & IT Governance
Freshworks Technologies Private Limited
06.2022 - Current
- Engineered & deployed enterprise-wide network infrastructure encompassing LAN, WAN, WLAN, & VPN technologies, prioritizing high availability, reliability, & scalability
- Spearheaded the daily oversight of the enterprise's security systems, including firewalls, intrusion detection/prevention systems (IDS/IPS), endpoint security, & security information & event management (SIEM) solutions
- Guided & cultivated a proficient team of network & security engineers, furnishing mentorship, support, & avenues for professional growth to ensure alignment with strategic objectives
- Coordinated with network & security vendors, driving contract negotiations & ensuring adherence to service level agreements (SLAs) & deliverables
- Directed network & security projects throughout the lifecycle, from conceptualization to delivery, ensuring alignment with predefined objectives, resource allocation, & adherence to timelines & budgets
- Fostered collaboration with interdisciplinary teams to align network & security initiatives with overarching business objectives, facilitating effective communication with senior leadership & stakeholders to provide updates & address concerns
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Led strategic planning sessions to align departmental goals with overall company vision, fostering cohesive growth strategy.
- Implemented risk management framework, mitigating potential threats to project success and company operations.
Manager - Network Engineering
COMCAST India Engineering Center LLP
10.2020 - 06.2022
- Initiated & executed strategic plans for network & security services, ensuring alignment with organizational objectives & directives
- Monitored security operations, including the gamut of incident detection, response, & resolution, vulnerability management, threat intelligence, & compliance monitoring to safeguard organizational network & data assets
- Orchestrated end-to-end network & security projects, from conceptualization to fruition, including delineation of scope, resource allocation, fiscal oversight, risk mitigation, & stakeholder engagement, ensuring timely & budget-compliant delivery
- Managed interdisciplinary teams, including IT operations, engineering, architecture, & business units, to address network & security requisites & disseminate updates, challenges, & recommendations to pertinent stakeholders
- Championed talent development initiatives, identifying training imperatives, facilitating professional growth opportunities, & advocating for the advancement & enrichment of team members to cultivate a proficient & motivated workforce
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager - IT Network & Security Services - APAC (India, Srilanka & Philippines)
RR Donnelley India Outsource Pvt. Ltd
11.2015 - 10.2020
- Directed strategic initiatives & provided leadership to the network & security services team, aligning objectives with organizational goals
- Led the recruitment, training, & professional development of a team comprising network engineers, security analysts, & IT professionals
- Drove the formulation & execution of robust cybersecurity strategies, policies, & procedures, safeguarding the organization's network assets against diverse cyber threats & vulnerabilities
- Charted incident response plans, orchestrating security incident investigations to contain impact & mitigate risks
- Ensured compliance with regulatory mandates, industry benchmarks, & internal protocols governing network & information security through rigorous audits & assessments
- Collaborated with IT operations, application development, & business units to align network & security services with business imperatives
- Evaluated emerging cybersecurity paradigms, advocating for innovative solutions to fortify the organization's network & security posture
- Implemented a culture of continuous improvement to optimize network performance, bolster security measures, & streamline operational workflows, leveraging KPIs & metrics for ongoing assessment
- In the capacity of Manager of Network & Security Services at RRD, played a pivotal role in upholding the confidentiality, integrity, & availability of the organization's network resources & data
Assistant Consultant
Tata Consultancy Services
01.2012 - 11.2015
- Spearheaded the design, deployment, & upkeep of network & security solutions in accordance with industry standards & best practices
- Designed & executed network infrastructure solutions, ensuring seamless alignment with client objectives & industry benchmarks
- Administered network including configuration, monitoring, & resolution of issues across a spectrum of network devices such as routers, switches, firewalls, & load balancer
- Built robust network defenses through the implementation & upkeep of security protocols, thwarting cyber threats, unauthorized access, & potential vulnerabilities
- Activities included firewall configuration, access control, VPN deployment, & security policy enforcement
- Aided in the prompt response to network incidents & outages, employing diagnostic methodologies to investigate root causes & implementing effective remedies to reinstate service
- Ensured maintenance of network documentation, encompassing configurations, alterations, & procedural guidelines
- Generated comprehensive reports on network performance, security loopholes, & regulatory compliance
- Facilitated client meetings to ascertain requirements, present technical recommendations, & deliver updates on project progress & status
- Fostered seamless collaboration with cross-functional teams comprising network engineers, security analysts, project managers, & clients, ensuring the delivery of top-tier solutions & services
- Demonstrated commitment to continuous professional growth by remaining abreast of cutting-edge networking & security technologies, trends, & certifications
- Participated in training initiatives & knowledge-sharing endeavors to augment expertise & proficiency in the domain
Senior Network Engineer
Crisil Limited
03.2008 - 01.2012
Network Engineer
Fourth Dimension Technologies Limited
03.2006 - 03.2008
Education
Bachelor of Engineering - Electronics & Communication
Pallavan College of Engineering
Diploma - Electrical & Electronics Engineering
Meenakshi Krishnan Polytechnic
Skills
Advanced routing and switching knowledge
Certification
ITIL Foundation V3, 2011
Awards
- Excellent Execution Award, Recognized for exceptional project execution, 03/31/09
- Star of the Quarter, Outstanding contribution & leadership, 03/31/12
- Best Mentor Award, For exemplary mentorship & team guidance, 06/30/17
- On the Spot Award, Immediate recognition for critical contributions, 03/31/18
- Incredible Team Award, Led the team to notable success, 06/30/19
- Best Manager Award, Distinguished management & leadership, 06/30/19
- We Are Champions Award, Achieved significant team milestones, 06/30/21
- Innovation in Employee Experience Award, Runners-up for innovative management practices, 12/31/21
- Team Award for Happy Work Environment, Cultivated a positive & productive team atmosphere, 06/30/23
- Craftsmanship Award, Excellence in skill & dedication to quality, 09/30/23
- Execution Excellence, Awarded for Project Execution Excellence at Crisil Limited
Timeline
Senior Manager - IT Operation - Network Engineering & IT Governance
Freshworks Technologies Private Limited
06.2022 - Current
Manager - Network Engineering
COMCAST India Engineering Center LLP
10.2020 - 06.2022
Manager - IT Network & Security Services - APAC (India, Srilanka & Philippines)
RR Donnelley India Outsource Pvt. Ltd
11.2015 - 10.2020
Assistant Consultant
Tata Consultancy Services
01.2012 - 11.2015
Senior Network Engineer
Crisil Limited
03.2008 - 01.2012
Network Engineer
Fourth Dimension Technologies Limited
03.2006 - 03.2008
Diploma - Electrical & Electronics Engineering
Meenakshi Krishnan Polytechnic
Bachelor of Engineering - Electronics & Communication
Pallavan College of Engineering
Similar Profiles
NAYEEMULLAH KHANNAYEEMULLAH KHAN
Marketing Operations – Specialist at Freshworks Technologies Private LimitedMarketing Operations – Specialist at Freshworks Technologies Private Limited
Sridevi IyerSridevi Iyer
Market Research Executive at Freshworks Technologies Private LimitedMarket Research Executive at Freshworks Technologies Private Limited
BHASKER RAOBHASKER RAO
Senior Analyst - Accounts Receivable at Freshworks Technologies Private LTdSenior Analyst - Accounts Receivable at Freshworks Technologies Private LTd