Saravana Saran
Chennai
Summary
Dynamic Quality Engineer with a proven track record at HCL Technologies, excelling in complaint handling. Expert in enhancing supplier quality and complaint management processes, achieving significant improvements in efficiency. Skilled in cross-functional collaboration and driving incident response initiatives, ensuring top-notch product integrity and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Quality Engineer
HCL Technologies
Chennai
11.2023 - Current
- As part of intake processing, we process the product complaint and service request based on the available information in the ECM system, and we will be supporting the intake-related activities until the product complaint is closed. As a member of the Intake Team within Enterprise Complaint Management, my primary responsibility was to manage the initial processing and categorization of product complaints and service requests. This role was critical in ensuring that complaints were handled efficiently, accurately, and in accordance with company policies, ensuring a seamless flow through the complaint management process. I worked closely with cross-functional teams to ensure that each complaint received the appropriate attention and was tracked to resolution.
Supplier Quality Engineer
HCL Technologies
Chennai
02.2023 - 06.2023
- As a Functional Auditor within the Supplier Quality team, my primary responsibility was to assess and evaluate the performance and compliance of suppliers in accordance with internal quality standards, industry regulations, and contractual requirements. My role was essential in ensuring that suppliers delivered products and materials that met the company's stringent quality expectations, while also identifying opportunities for improvement in supplier processes and systems.
Education
Master of Technology - Cyber Security
SRM Institute of Science And Technology
Chennai06-2026
Bachelor of Engineering - Mechanical Engineering
Rajalakshmi Institute of Technology
Chennai07-2022
Skills
- Complaint handling
- Malware analysis
- Threat analysis
- Incident response
- Data encryption
- Intrusion detection
- CREO
- OneASL
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Timeline
Quality Engineer
HCL Technologies
11.2023 - Current
Supplier Quality Engineer
HCL Technologies
02.2023 - 06.2023
Master of Technology - Cyber Security
SRM Institute of Science And Technology
Bachelor of Engineering - Mechanical Engineering
Rajalakshmi Institute of Technology
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