Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Familiar With
Personal Information
Languages
Timeline
Hi, I’m

Sarib

Noida
Sarib

Summary

Customer Service Executive with over 2 years of experience providing high-quality support across chat and voice.

Skilled in handling escalations, resolving complex issues, and maintaining strong customer satisfaction scores.

Recognized for adaptability, clear communication, and problem-solving skills.

Seeking to bring expertise in complaint management to support team.

Overview

2
years of professional experience

Work History

iQor India

Senior Customer Executive & SME (Subject Matter Expert)
09.2024 - Current

Job overview

  • Honored as Top Rank Achiever across India for performance and customer impact.
  • Promoted to Subject Matter Expert (SME) for chat support; handled escalations and provided advanced support using specialized tools.
  • Mentored agents, delivering feedback and conducting audits to drive quality and compliance.
  • Consistently delivered strong agent-level performance by maintaining high CSAT, meeting AHT targets, and resolving customer queries efficiently.
  • Consistently achieved CSAT scores of 89-95% and maintained strong AHT metrics.
  • Utilized advanced support tools and collaborated cross-functionally to streamline workflows.

Teleperformance

Senior Customer Executive
08.2023 - 08.2024

Job overview

  • Consistently achieved top customer satisfaction scores and recognized as a top performer.
  • Surpassed performance targets, driving team success and improved retention.
  • Mentored and coached new hires, sharing best practices and ensuring policy adherence.
  • Collaborated closely with other departments to resolve complex customer issues

Education

National Institute of Open Schooling
Nagaland, India

Higher Secondary Certificate from Arts

University Overview

St. Xavier Higher Secondary School
Nagaland, India

Matriculations

University Overview

Skills

  • Team Player
  • Time Management
  • Leadership
  • Problem Solver
  • Critical Thinker
  • Adaptablity
  • Good Listener

Hobbies and Interests

Hobbies and Interests
  • Gaming
  • Travelling

Familiar With

Familiar With
  • JIRA
  • Zendesk
  • Slack
  • Microsoft Dynamics 365
  • Microsoft Office

Personal Information

Personal Information
  • Nationality: Indian
  • Marital Status: Unmarried

Languages

English
Advanced
C1

Timeline

Senior Customer Executive & SME (Subject Matter Expert)
iQor India
09.2024 - Current
Senior Customer Executive
Teleperformance
08.2023 - 08.2024
National Institute of Open Schooling
Higher Secondary Certificate from Arts
03/2019
St. Xavier Higher Secondary School
Matriculations
04/2014

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Sarib