SHIVANI
Delhi
Summary
Results-driven insurance operations professional with experience in policy documentation, verification, issuance, and client communication. Currently working as Senior Executive and promoted to SME role based on strong process knowledge, reporting capability, and team support. Skilled in handling client queries, conducting weekly process update sessions, preparing production reports, and maintaining quality standards.
Overview
4
4
years of professional experience
6050
6050
years of post-secondary education
Work History
Senior Executive | Subject Matter Expert (SME) - New Business Team
EXL Service
Noida
07.2022 - Current
- Handle policy documentation, verification, and issuance with high accuracy.
- Coordinate with clients through email for query resolution and timely escalations.
- Promoted internally to SME role in January based on strong performance and process knowledge.
- Prepare daily and monthly production reports for performance tracking.
- Conduct weekly sessions to share process updates and important changes with the team.
- Provide floor support and resolve operational queries for team members.
- Guide new and existing employees on process-related issues.
- Received client appreciation emails for prompt resolution, ownership, and professional communication.
- Contribute consistently toward productivity, utilisation, and quality targets.
Education
Graduation -
University of Delhi
12th -
CBSE
10th -
CBSE
Skills
- Policy Documentation & Verification
- Client Communication
- Email Management
- Production Reporting
- Team Support & Floor Handling
- Process Updates & Training
- Problem Solving
- Attention to Detail
Accomplishments
- Top Performer of the Year (2024 & 2025)
- Promoted to SME role for strong process knowledge and leadership support
- Received client appreciation emails for excellent support
- Recognized for proactive problem-solving and teamwork
Languages
- English
- Hindi
- English
Timeline
Senior Executive | Subject Matter Expert (SME) - New Business Team
EXL Service
07.2022 - Current
Graduation -
University of Delhi
12th -
CBSE
10th -
CBSE