Sarika Dharmadhikari
Mumbai
Summary
Accomplished operations and collections leader with 21+ years of progressive experience in BFSI and service sectors. Proven success in managing large teams, optimizing processes, driving customer satisfaction, and achieving ambitious revenue and collection targets. Adept in risk management, strategic planning, and cross-functional collaboration to deliver sustainable business outcomes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Regional Sales Manager
Tezzract Capital Fintech Pvt Ltd
Mumbai
10.2024 - Current
- Developed and implemented procurement and risk strategies aligned with organizational goals.
- Partnered with finance and sales to address customer needs and ensure budget efficiency.
- Strengthened stakeholder relationships to support business continuity and growth.
Manager – Operations
Paisabazaar Marketing & Consulting Pvt Ltd
Mumbai
05.2023 - 04.2024
- Delivered performance insights and operational plans to improve client outcomes by 20%.
- Introduced training programs, enhancing team productivity and client satisfaction.
- Led strategic initiatives to grow market share and streamline operations.
Collections Manager
Aditya Birla
Mumbai
07.2022 - 02.2023
- Oversaw national-level collections with consistent target achievements.
- Optimized recovery performance through process enhancements and analytics.
Deputy Manager – Operations
Conneqt Business Solutions Ltd
02.2018 - 03.2022
- Supervised a team of 54 and 3 Assistant Managers; conducted regular performance reviews.
- Improved quality standards and reduced operational shrinkage by 15%.
Assistant Manager – Operations
Intelenet Global Pvt Ltd
11.2015 - 02.2018
- Managed 38 team members, ensuring SLA adherence through feedback and coaching.
- Analyzed MIS reports to drive improvements in efficiency.
Team Leader
Apollo Business Technologies Pvt Ltd
04.2012 - 11.2015
- Achieved team targets consistently by driving engagement and performance development.
- Led training and mentoring initiatives to improve service delivery.
Subject Matter Expert
Sutherland Global Services
09.2006 - 04.2008
- Handled escalations and improved customer resolution time by 25%.
- Supported new joiners and conducted regular knowledge checks.
Customer Relations Executive
Alliance (Division of Citibank)
06.2000 - 07.2002
- Managed customer queries and administrative responsibilities, ensuring timely follow-ups.
Education
Bachelor of Commerce (B.Com) - Financial Accounting, Auditing, Export Marketing
Dalmia College of Arts and Commerce
Mumbai04.2000
Skills
- Process Optimization
- Risk Mitigation
- Shrinkage Control
- Staff Development
- Performance Management
- Training
- Budgeting
- MIS Reporting
- Microsoft Excel
- Forecasting
- Stakeholder Engagement
- Escalation Handling
- Customer Service Excellence
Certification
- Six Sigma Yellow Belt
- NISM Mutual Fund Certification
- Advanced Excel for Finance Professionals
Key Skills
Process Optimization, Risk Mitigation, Shrinkage Control, Staff Development, Performance Management, Training, Budgeting, MIS Reporting, Microsoft Excel, Forecasting, Stakeholder Engagement, Escalation Handling, Customer Service Excellence
Languages
English
Beginner
A1
Hindi
Proficient
C2
Marathi
Proficient
C2
Timeline
Regional Sales Manager
Tezzract Capital Fintech Pvt Ltd
10.2024 - Current
Manager – Operations
Paisabazaar Marketing & Consulting Pvt Ltd
05.2023 - 04.2024
Collections Manager
Aditya Birla
07.2022 - 02.2023
Deputy Manager – Operations
Conneqt Business Solutions Ltd
02.2018 - 03.2022
Assistant Manager – Operations
Intelenet Global Pvt Ltd
11.2015 - 02.2018
Team Leader
Apollo Business Technologies Pvt Ltd
04.2012 - 11.2015
Subject Matter Expert
Sutherland Global Services
09.2006 - 04.2008
Customer Relations Executive
Alliance (Division of Citibank)
06.2000 - 07.2002
Bachelor of Commerce (B.Com) - Financial Accounting, Auditing, Export Marketing
Dalmia College of Arts and Commerce