Sarika Yadav
Team Leader
Summary
A results-driven Business Process Lead with over 6 years of experience in managing teams of up to 35 associates to meet customer requirements and deadlines. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Experienced in collating and analyzing data to generate performance reports for clients. Successfully attended client calls and meetings to provide updates on project status and discuss new requirements.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Team Leader
Tata consultancy services (TCS)
Pune
09.2020 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Collated and analyzed data across locations and shared with clients to ensure smooth project execution
- Utilized MS Excel and other data analysis tools to generate performance reports for clients
- Successfully resolved issues and conflicts within the team to maintain productivity and efficiency
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to process.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Held weekly team meetings to inform team members on process updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
Intern
Future generali
Mumbai
03.2019 - 05.2019
- Learned Fundamental and Technical analysis of securities and performed equity research on different sectors.
- Research work on FMCG sector. performed analysis of various companies using fundamental and technical analysis tools.
- Business development.
Senior Accountant
C.P. Choudhary & CO
Mumbai
06.2014 - 10.2017
- Filing of Income tax returns.
- Book keeping.
- Statutory audit.
- Preparation of Financial statements of companies.
- Monthly reconciliations.
- Completed year-end closing processes.
Education
BAF - Accounting And Finance
Thakur College of Science And Commerce
Mumbai 06.2011 - 2014.04
PGPM - Finance
Indian Business School
Mumbai 06.2018 - 2020.03
Skills
MS Excel
Certification
The complete Investment Banking Cours
Timeline
Certified Associate in Project Management (CAPM)
07-2023
Certification in cards and frauds
07-2022
Certificate in Anti Money Laundering
04-2022
Certification in Retail Banking
01-2022
Team Leader
Tata consultancy services (TCS)
09.2020 - Current
The complete Investment Banking Cours
09-2019
Intern
Future generali
03.2019 - 05.2019
PGPM - Finance
Indian Business School
06.2018 - 2020.03
Senior Accountant
C.P. Choudhary & CO
06.2014 - 10.2017
BAF - Accounting And Finance
Thakur College of Science And Commerce
06.2011 - 2014.04