SARITA KHATRI
Bengaluru
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
8
8
years of professional experience
Work History
Technical Support Associate
Hewlett Packard
Bengaluru
02.2022 - Current
- Personable and knowledgeable IT support technician with over 2 years 7 months of experience assisting customers with various hardware and software related issues
- Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support
- Coordinated with Level 1 technical support specialists to take over calls outside their level of support
- Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length
- Onboarded and trained all incoming junior tech support specialists
Branch Manager
clinic dermatech
Delhi
01.2019 - 08.2019
- Directed regular operational activities within the branch.
- Directed personnel management.
- Provided direct support to customers in person.
- Handled customer inquiries via phone, email, and in-person interactions.
- Guided clients through available services.
- Provided guidance to clients for selecting the right treatments.
- Offered recommendations for aesthetic procedures.
Branch Manager
geetanjali salon
Delhi
07.2017 - 11.2018
- Oversaw daily branch activities.
- Engaged clients through direct in-person interactions.
- Counseling customer for services.
- Overseeing workforce activities efficiently.
- Ensured accurate tracking of incoming and outgoing stock.
- Addressed client concerns using telecom and electronic messaging.
- Organized consistent staff briefings to align with goals.
- Joined scheduled monthly gatherings arranged by the company.
Education
Deploma - beauty and wellness
Beauty And Hair Loreal Academy
01.2017
Intermediate - Commerce
NIOS, National School of Open Learning
Delhi03-2010
Skills
- Case management
- Computer management
- Email and calls handling
- Process Trainer
- Customer handling
- outbound and inbound calls
Hobbies and Interests
- Traveling
- Cooking
Languages
- Hindi, Native
- English, Native
- Punjabi, Native
STRENGTHS
- Optemistic
- Smart worker
- Self motivated
- Punctual & Dedicated towards work
- Team working abilities
Timeline
Technical Support Associate
Hewlett Packard
02.2022 - Current
Branch Manager
clinic dermatech
01.2019 - 08.2019
Branch Manager
geetanjali salon
07.2017 - 11.2018
Deploma - beauty and wellness
Beauty And Hair Loreal Academy
Intermediate - Commerce
NIOS, National School of Open Learning
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