Sarita Nayak Mukherjee
Program Manager
Gurgaon,Haryana
Summary
Results-oriented professional with a proven track record of exceeding targets and driving success in fast-paced environments. Leverages strategic thinking and hands-on experience to deliver impactful solutions that enhance organizational performance. Skilled in identifying opportunities for improvement and implementing innovative strategies to optimize processes and outcomes. Committed to fostering collaboration and efficiency while consistently contributing to team goals and overall business growth.
Overview
18
18
years of professional experience
9
9
Certification
Work History
Oracle India Private Ltd, Location: Gurgaon, India
Principal Business Analyst (IV) - TPM Role, Program Management – Operational Readiness Management
06.2022 - Current
- Led a Toil reduction initiatives, slashing operational checkpoints by 40% for service teams and saving 25,000 business hours annually.
- Delivering critical projects to improve OCI operational maturity.
- OPS ORM Bar Owner - Oracle Cloud Infrastructure (OCI) : Oversaw the “ORM Bar” Operations domain, advancing organization-wide efforts to full rollout LA/GA and reduced Risk occurrence by 40% boosting process stability.
- Directed risk assessments for emerging OCI features, updates, and regional expansions to boost readiness and stability.
- Quickly engaged and delivered key programs, processes, and tools to match evolving priorities.
- Ensured teams met OPS baselines, completed steps, and met requisites for new services/enhancements/realm expansions before LA/GA approval.
- Authored content for operations-specific technical documents (e.g., Service Killer, Runbook, Dashboard, Jump Pages).
- Drove collection and creation of Technical Operations & Support (TOS) metrics.
- Prepared weekly TOS Metrics Review Decks for executive leaders.
- Monitored process efficiency and maturity using Jira and Confluence.
Oracle India Private Ltd, Location: Gurgaon, India
Account Executive BA-II | Account Manager BA-II | Lead Business Analyst BA-III (3 Promotions)
05.2008 - 05.2022
- Handled varied analytics tasks at project, division, and enterprise scales.
- Organized executive sessions and established performance benchmarks for senior-level insights.
- Advised team and leaders on financial analytics and summaries.
- Oversaw project accounting/order management for ACS in JAPAC/EMEA.
- Managed revenue planning/forecasting with PMs to align timelines/budgets.
- Ensured bill rates/resource assignments; handled PM changes/closures/extensions.
- Resolved invoice discrepancies via CMRB; monitored credit holds.
- Liaised with Global Ops for post-sales setup/funding.
- Generated weekly reports on issues (e.g., missing rates, WAR, unbilled expenses).
- Served as POC for Sales Ops via S&OP; collaborated with LOBs.
- Acted as Six Sigma member for DMADV/DMAIC improvements and ensured compliance with Oracle practices and international regulations.
Education
Doctorate in Business Administration - Operations Management-IT
WPU University
DelhiMBA - Information Technology and Systems
Nagaland University
Kohima, IndiaBachelor in Computer Applications - Computer Applications Development
WCA Meghalaya University
Shillong, IndiaGNIIT (3-Year Diploma) - Software Engineering and Systems Management
NIIT South Ex.
New DelhiSkills
- Program Management: Excels at breaking down tasks, and simplifying complex problems Reducing occurrence of service
- Data Driven: Extensive experience driving insights from both qualitative and quantitative data
- Strategic & Analytical: Business Planning & Analysis, Strategic Thinking, Strong Analytical Skills, Market Analysis
- Leadership & Management: Team Building, People Management, Entrepreneurial Drive, Innovation, Result-Oriented
- Technical & Operational: AI Foundation (Python), OCI Foundations, Jira/Scrum, ITIL V3, Six Sigma Black Belt/Green Belt, Cloud Computing
- Personal Attributes: Self-Driven, Motivating, Energetic, Assertive, Confident, Competitive, Quick Learner
Certification
- Artificial Intelligence Foundation (Python) Certified - 2025
- Professional Scrum Master - 1 Certified (Scrum.org) - 2024
- Oracle Cloud Infrastructure 2023 Foundations Associate Certified (Oracle Corporation) - 2023
- ITIL V3 Foundation Certified (PeopleCert/Axelos, 2019)
- Jira with Scrum Trained (AgileMania via Oracle India) - 2023
- Six Sigma Black Belt Certified (MACOBIE - UASL UK, via Oracle India, 2018)
- Six Sigma Green Belt Certified (MACOBIE - UASL UK, via Oracle India, 2016)
- Diploma in Digital Marketing (Udemy Inc.)
- Diploma in Cloud Computing (Udemy Inc.)
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Oracle India Private Ltd, Location: Gurgaon, India
Principal Business Analyst (IV) - TPM Role, Program Management – Operational Readiness Management
06.2022 - Current
Oracle India Private Ltd, Location: Gurgaon, India
Account Executive BA-II | Account Manager BA-II | Lead Business Analyst BA-III (3 Promotions)
05.2008 - 05.2022
Doctorate in Business Administration - Operations Management-IT
WPU University
MBA - Information Technology and Systems
Nagaland University
Bachelor in Computer Applications - Computer Applications Development
WCA Meghalaya University
GNIIT (3-Year Diploma) - Software Engineering and Systems Management
NIIT South Ex.