Results-oriented professional with a proven track record of exceeding targets and driving success in fast-paced environments. Leverages strategic thinking and hands-on experience to deliver impactful solutions that enhance organizational performance. Skilled in identifying opportunities for improvement and implementing innovative strategies to optimize processes and outcomes. Committed to fostering collaboration and efficiency while consistently contributing to team goals and overall business growth.
Overview
18
18
years of professional experience
9
9
Certification
Work History
Oracle India Private Ltd, Location: Gurgaon, India
Principal Business Analyst (IV) - TPM Role, Program Management – Operational Readiness Management
Oracle Cloud Infrastructure
06.2022 - Current
Led a Toil reduction initiatives, slashing operational checkpoints by 40% for service teams and saving 25,000 business hours annually.
Delivering critical projects to improve OCI operational maturity.
OPS ORM Bar Owner - Oracle Cloud Infrastructure (OCI) : Oversaw the “ORM Bar” Operations domain, advancing organization-wide efforts to full rollout LA/GA and reduced Risk occurrence by 40% boosting process stability.
Directed risk assessments for emerging OCI features, updates, and regional expansions to boost readiness and stability.
Quickly engaged and delivered key programs, processes, and tools to match evolving priorities.
Ensured teams met OPS baselines, completed steps, and met requisites for new services/enhancements/realm expansions before LA/GA approval.
Authored content for operations-specific technical documents (e.g., Service Killer, Runbook, Dashboard, Jump Pages).
Drove collection and creation of Technical Operations & Support (TOS) metrics.
Prepared weekly TOS Metrics Review Decks for executive leaders.
Monitored process efficiency and maturity using Jira and Confluence.
Oracle India Private Ltd, Location: Gurgaon, India
Account Executive BA-II | Account Manager BA-II | Lead Business Analyst BA-III (3 Promotions)
ACS & MCS Business Operations For JAPAC & EMEA
05.2008 - 05.2022
Handled varied analytics tasks at project, division, and enterprise scales.
Organized executive sessions and established performance benchmarks for senior-level insights.
Advised team and leaders on financial analytics and summaries.
Oversaw project accounting/order management for ACS in JAPAC/EMEA.
Managed revenue planning/forecasting with PMs to align timelines/budgets.
Ensured bill rates/resource assignments; handled PM changes/closures/extensions.
Resolved invoice discrepancies via CMRB; monitored credit holds.
Liaised with Global Ops for post-sales setup/funding.
Generated weekly reports on issues (e.g., missing rates, WAR, unbilled expenses).
Served as POC for Sales Ops via S&OP; collaborated with LOBs.
Acted as Six Sigma member for DMADV/DMAIC improvements and ensured compliance with Oracle practices and international regulations.
Education
Doctorate in Business Administration - Operations Management-IT
WPU University
Delhi
MBA - Information Technology and Systems
Nagaland University
Kohima, India
Bachelor in Computer Applications - Computer Applications Development
WCA Meghalaya University
Shillong, India
GNIIT (3-Year Diploma) - Software Engineering and Systems Management
NIIT South Ex.
New Delhi
Skills
Program Management: Excels at breaking down tasks, and simplifying complex problems Reducing occurrence of service
Data Driven: Extensive experience driving insights from both qualitative and quantitative data
<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited