SARITHA SELVA
Kenjanur sathyamangalam
Summary
I am a Senior process executive with 5 year experience in cognizant technology solutions. Subject Matter Expert with over 3.5 years of hands-on experience in error validation, client collaboration, and process optimization. Skilled in analyzing production output, resolving error categories, and driving continuous improvement in operations.
Overview
9
9
years of professional experience
Work History
Subject Matter Expert (SME)
Cognizant Technology Solution
08.2017 - Current
- Actively served as SME, supporting operational teams by validating production output and ensuring data accuracy
- Collaborated with clients to resolve issues and implement process enhancements, improving overall client satisfaction
- Developed root cause analysis tool that effectively identified and resolved process issues, minimising operational disruptions
- Reviewed and corrected post-production files, addressing RNE and QCPI error categories to ensure compliance with client requirements
- Played a key role in maintaining quality standards and streamlining error resolution procedure.
- Monitored system performance to identify and address potential issues before they impacted customers.
- Provided detailed feedback and process update explanations to users for continual improvement.
- Perform document indexing and classification based on (SOP), ensuring accurate segregation by the correct DAMAR type before dispatching to clients.
Education
B.SC - COMPUTER SCIENCE
Dr. SNS Rajalakshmi College of Arts and Science
Coimbatore01-2016
SSLC -
St Francis Xavier Higher Secondary School
Kodiveri01-2013
HSC -
St Francis Xavier Higher Secondary School
Kodiveri01-2011
Skills
- Fast Learner
- Hard Working
- Ability to Learn Quickly
- Teamwork
- Time Management
- Leadership
- Effective Communication
Languages
English
Tamil
Kanada
Timeline
Subject Matter Expert (SME)
Cognizant Technology Solution
08.2017 - Current
B.SC - COMPUTER SCIENCE
Dr. SNS Rajalakshmi College of Arts and Science
SSLC -
St Francis Xavier Higher Secondary School
HSC -
St Francis Xavier Higher Secondary School