Saroj Sahadeo Arulekar
Mumbai
Summary
Senior support Executive managing vendor payout processing, MIS reporting, and payment reconciliation across PAN India banking operations. Coordinates bill uploads, payout calculations, grievance resolution, and tracker updates to keep payments accurate and audit-ready. Supports multiple stakeholders with tight TAT control, database maintenance, and end-to-end payment release follow-up.
Overview
1
1
Language
27
27
years of professional experience
Work History
Senior support Executive
Yes Bank Ltd. (Team Space)
08.2017 - Current
- Key Areas Explored
- Coordinating with PAN India Data Entry vendor payout activity for data collation and calculation on monthly.
- Payout calculation of PAN India vendor for Data Entry activity as per payout structure of respective vendor.
- Resolving queries ,escalation & grievance received from vendor and respective Yes Bank FPR’s through mails & calls regarding Data Entry vendor payment.
- Payment calculation of PAN India vendor for Call Center activity as per payment structure of respective vendor.
- Publishing calculed Payout MIS and arranging for Physical Copies of Bill from vendor.
- Post Physical Bills received,they are uploaded in Automated System(BAZ) and arranging for Payment release.
- Bills pertaining to PAN India of Credit Risk Management Team which are uploaded in the system “YES PAY SYSTEM ”and indexation of vendor payout in YES PAY system.
- Updating and maintaining database of payment calculations and publishing on weekly basis.
- Updating and maintaining Tracker for Non dues certificates received vendors on quarterly basis for PAN India .
- Preparation of payment computation of vendor who are performing Scanning activity for Retail Loans.
- Organization:Working with Yes Bank Ltd.through Service Provider(Team Space).
ICICI BANK LTD. through Service Provider (I-PROCESS SERVICES (INDIA) PVT LTD)
12.2007 - 07.2017
- Department :DSMG Operation Billing
- Role: Team Leader
- Worked with DSMG-(Debt Service Management Group-Operation billing as a Team Leader on I-Process Servised India Pvt Ltd.
- HANDLED BILLIN PROCESS FOR CALL CENTER
- Preparing Monthly Bills of Call Center for All Products (PAN INDIA) .
- Calculating Incentives for Call Center for all Products - PAN India.
- Co-ordinating with the respective Teams for the confirmation of the Bill Amounts.
- Rectifying the issue raised by the Team.
- Solving the issue raised by the Accounts Team.
- Preparing MIS for DSMG (DEBT SERVICES MANAGEMENT GROUP) Team.
- Understanding & learning new process of SAS (Statistical Analysis System)
- Enterprise Guide 4.3 version where huge data calculation can be done in few minutes.
- Coordination with Business team for payout related queries.
- Continuous monitoring of entire process of calculations and payouts right from start to end and making changes, wherever necessary to ensure that the process is 100% audit compliant and free of any negative audit findings.
- Checking the payment details which is made via Fund transfer or Cheque in case of queries raised & publishing deviation report.
- Providing all kinds of MIS for internal and external usage.
- VENDOR PAYMENT & AGREEMENT PROCESS MANAGEMENT:
- Managing vendor bills processing through EVMS on national level that involved 1400 + locations.
- Adherence to TAT for all the bills and ensuring process compliance for Vendor bills.
- Analysis and Rectification of KYC/Agreement copies & Rate Annexure for various kinds of agencies (FI, Stockyard, Repo,Collxn) as per Bank’s Agreement check-list to fulfill RBI Compliance.
- CUSTOMER ORIENTATION:
- Handling Reconciliations (Payment made by customer but not reflecting in the statement of account)
- Agency productivity management.
- MIS REPORT & MANAGEMENT PROCESS ACTIVITIES:
- Maintaining Collection Database for Consumer Loans (Pan India) and presenting MIS viz. Flow MIS, Monthly Delinquency Reports, Stock Reports, Comparison Reports.
- Ensuring audit & process compliance.
- Responsible for payroll management of Pan India outsourced staffs by managing their attendance, leave requests, recruitment/resignation details, change in payout.
- Tracking and managing individual as well as team performance so as to achieve the desired results with in TAT.
- Organization:Worked with ICICI BANK LTD.through Service Provider ( I-PROCESS SERVICES (INDIA) PVT LTD)
Process Manager for SCB Bank & Tele Supervisor for all the Dept.
PAMAC FINSERVE PVT LTD
01.2000 - 11.2007
- Worked as a Process Manager for SCB Bank & Tele Supervisor for all the Dept.
- Co-ordination with the Clients & Applicant.
- Maintaining Turn around Time of the cases.
- Quality Control.
- Credit reviewing of completed cases for Standard Chartered Bank credit cards..
- Updation of all the cases to the Tele- executives.
- Conducting internal Audit & Co-ordination with the External Auditors & the Bank Officials.
- Handling regular internal & external correspondence through mails.
- Performance & Achieved:
- Achieved Star of the Month Award for Best Telecalling.
- Received Performance Bonus Award for the Maximum Credit Reviewing of the HDFC & Dolphin Garuda CPV cases.
- Organization:Worked with PAMAC FINSERVE PVT LTD
Education
PGDM-HRM -
Welingkar Institue
01-2019
Diploma - ADCSSA (Advance Diploma Computer Course In Software System and Analysis)
T.Y.Bcom - undefined
Mumbai University
01-1998
H.S.C. - undefined
Maharashtra State Board (Mumbai)
Mumbai01-1995
S.S.C. - undefined
Maharashtra State Board (Mumbai)
Mumbai01-1993
Skills
Vendor payout reconciliation
Bill processing
MIS reporting
Payment calculations
Database maintenance
Process compliance
TAT management
Audit coordination
Escalation management
Vendor coordination
Performance & Achieved
Achieved Star of the Month Award for Best Telecalling., Received Performance Bonus Award for the Maximum Credit Reviewing of the HDFC & Dolphin Garuda CPV cases.
CERTIFICATION
I hereby declare that the above information is true and correct to the best of my knowledge and belief, and nothing has been concealed or distorted.
Timeline
Senior support Executive
Yes Bank Ltd. (Team Space)
08.2017 - Current
ICICI BANK LTD. through Service Provider (I-PROCESS SERVICES (INDIA) PVT LTD)
12.2007 - 07.2017
Process Manager for SCB Bank & Tele Supervisor for all the Dept.
PAMAC FINSERVE PVT LTD
01.2000 - 11.2007
S.S.C. - undefined
Maharashtra State Board (Mumbai)
H.S.C. - undefined
Maharashtra State Board (Mumbai)
T.Y.Bcom - undefined
Mumbai University
Diploma - ADCSSA (Advance Diploma Computer Course In Software System and Analysis)
PGDM-HRM -
Welingkar Institue