Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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SHAIK REHMAN

SHAIK REHMAN

Hyderabad

Summary

Streamlining operations and fostering robust customer relationships. My expertise in logistics management and account reconciliation, strengthened by an MBA with a specialization in Human Resources Management and Services, plays a pivotal role in this success. We have developed strategies that enhance customer engagement and drive brand loyalty, ensuring operational efficiency and client satisfaction.

Overview

7
7
years of professional experience

Work History

Senior Operations Executive

Drinkprime
Hyderabad
02.2022 - Current
  • Managed forward and reverse deliveries for daily operations, guaranteeing timely delivery of goods and check processing.
  • Successfully managed and trained a blue-collar workforce on a daily basis to ensure efficient delivery operations.
  • Monitored shipment closures across the region to ensure zero breaches within defined TAT.
  • Prepared Daily, Weekly, and Monthly MIS Reports.
  • Conducted detailed analysis of metrics reports to uncover potential areas for improvement.
  • Utilized assistance from the city manager to analyze operations, including performance and productivity data, error rates, root causes, and capacity constraints.
    Examined various factors of operations - performance and productivity data, error rates and causes - in collaboration with the city manager to identify areas for improvement.
  • Ensured efficient coordination of vehicles for transporting inventory between the manufacturing and warehouse facilities, including internal city transfers.
  • Managed the tracking and reconciliation of cash collections from delivery agents.
  • Achieved cost reduction goals by overseeing per shipment cost monitoring and ensuring PDD adherence, driving increased productivity.
  • Efficiently managed coordination with finance team to ensure timely release of office imprest and payouts for delivery agents and service technicians.
  • Efficiently coordinated with vendors, logistics team, and finance department to identify and resolve issues. Accurately processed invoices from vendors.
  • Skilled in extracting system data from Powerbi and developing information reports using Microsoft Office Suite (Word, Excel, and Access) including proficiency with Excel/Access for ERP utilization.

Customer Service/Phone Banking Officer

ICICI Bank Limited
Hyderabad
01.2018 - 01.2022
  • Helped customers complete withdrawals, deposits and transfers as well as open new accounts and obtain balance information.
  • Researched and resolved complex customer inquiries regarding loans, credit and consumer accounts.
  • Navigated multiple computer systems and applications and utilized search tools to find customer information.
  • Maintained performance standards against targets such as call abandonment, turnaround time and accuracy of solutions offered.
  • Empowered customers with knowledge to independently navigate bank systems and online tools to get common answers and process basic transactions.
  • Provided complaint resolution through root cause analysis and service recovery to retain existing clients and increase customer satisfaction.

Education

MBA/PGDM - HR/Industrial Relations -

Mohammed Rafiuddin Memorial Society, Osmania University
01.2021

B.Com – Commerce -

Galaxy Degree college, Osmania University
01.2020

Skills

  • CRM
  • Sales
  • Customer Service Aftersales
  • Product Support
  • Microsoft Office
  • Accounting
  • Customer Care Reconciliation
  • Operations Management
  • Fleet Management
  • Payout
  • Recruitment
  • Metrics Analysis
  • Logistics Management

Personal Information

  • Total Experience: 6 Year 6 Months
  • Title: SENIOR LOGISTICS OPERATIONS EXECUTIVE

Languages

  • ENGLISH
  • HINDI
  • TELUGU

Timeline

Senior Operations Executive

Drinkprime
02.2022 - Current

Customer Service/Phone Banking Officer

ICICI Bank Limited
01.2018 - 01.2022

MBA/PGDM - HR/Industrial Relations -

Mohammed Rafiuddin Memorial Society, Osmania University

B.Com – Commerce -

Galaxy Degree college, Osmania University

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SHAIK REHMAN