SHAHWAZ ALAM
SENIOR OPERATIONS EXECUTIVE
Bengaluru
Summary
Senior Operations Executive with expertise in CRM software, negotiation, and payment arrangement management. Resolves debtor accounts through clear phone and email communication, settlement coordination, and policy-aligned follow-up. Supports recovery outcomes by maintaining accurate customer records and handling complex account inquiries with professionalism.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Senior Operations Executive
KrazyBee Services Limited
10.2022 - 05.2026
- Negotiated payment arrangements with debtors to align with company policies and procedures.
- Facilitated settlements through effective negotiation of payment plans with clients.
- Managed inbound and outbound communications to enhance recovery processes.
- Communicated clearly with customers via phone, email, and other channels.
- Provided customer service support by promptly addressing inquiries regarding accounts.
Senior Service Executive
First Source Pvt Ltd.
12.2021 - 08.2022
- Provided support to high-rated customers through e-mail, chat, and phone.
- Identified issues and escalated to relevant teams for resolution.
- Managed applications, monitored processes, and raised tickets to senior staff.
- Working on Hospitals Application like CRM, AMS and ATM.
Phone Banking Officer Customer Service Executive
Cogent E Services
08.2020 - 09.2021
- Provided excellent customer service to clients through effective phone communication.
- Responded to client inquiries, delivering accurate resolutions to enhance customer satisfaction.
- Assisted customers with account inquiries and transaction requests promptly.
- Facilitated sales of credit card products, aligning offerings with customer needs.
- Processed transactions accurately using banking software and systems.
Education
B.Com -
D.S.M. Degree Colly
2016
Intermediate -
M.G.M Inter College
2013
Highschool -
S R S College
2010
Skills
CRM software proficiency
Negotiation expertise
Process optimization
Inbound and outbound communications
Payment arrangement management
Client engagement
Relationship management
Team leadership
Escalation management
Time management
Interests
Reading business and technology articles, Exploring new technologies, Traveling, Fitness, Community service
DISCLAIMER
I certify that all the information contained in this resume is correct and complete to the best of my knowledge. I understand that any false statement may affect my employment.
Timeline
Senior Operations Executive
KrazyBee Services Limited
10.2022 - 05.2026
Senior Service Executive
First Source Pvt Ltd.
12.2021 - 08.2022
Phone Banking Officer Customer Service Executive
Cogent E Services
08.2020 - 09.2021
B.Com -
D.S.M. Degree Colly
Intermediate -
M.G.M Inter College
Highschool -
S R S College