Sarojit Shee

• Helped the customers with information regarding their American Express card inquiries
• Catered to their requirement about various American Express Card products
• Helped disputing fraudulent charges
• Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment
• Exceeded customer satisfaction by finding creative solutions to problems
• Was also a part of American Express sales campaign
• Drove sales of company products and services by connecting with customers using strategic and organized approach through email and chat.

Process - Sysco Food ( United States of America )

Role- To take account of the ware house stock maintenance and update, stocked inventory and order kitchen supplies and inform the clients over the email.

• Implemented robust quality control measures to minimize errors, reduce rework, and maintain customer satisfaction levels.
• Generated monthly metric reports, interpreted results and developed processes and solutions.
• Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.

• Process British Telecom : Role was to help the BT on field engineers with Telecom routing and mapping information over calls
• Also monitored and replenished telecommunications equipment inventory for facilities and networks.