Saroj Kumar Prasad
Aditya Birla Fashion and Retail.
Shillong
2
Languages
10
years of professional experience
Sales Executive experienced in visual merchandising and customer relationship management. Enhanced sales metrics through effective communication and team leadership, driving revenue growth. Demonstrated expertise in inventory control, cash handling, and delivering exceptional customer service.
Work History
Sales Executive at Van Heusen
9 Years 11 Months- Handled customer queries, complaints, and service requests with professional communication.
- Replenished stock and coordinated inventory checks with store operations team.
- Maintained product displays, fitting areas, and visual merchandising guidelines.
Shift Manager in Dominos Pizza
5 Years 10 Months- Scheduled staff assignments and adjusted coverage for daily business needs.
- Trained team members on procedures, service standards, and safety rules.
- Monitored cash handling, POS activity, and register balancing throughout shifts.
- Enforced cleanliness, safety, and compliance standards across shift duties.
- Resolved customer complaints and supported service recovery for employer's guests.
- Coordinated inventory checks, stock rotation, and supply restocking tasks.
- Promoted seasonal offers, loyalty programs, and in-store campaigns using brand standards.
- Processed billing, exchanges, and returns through retail point-of-sale systems.
- Assisted customers with product selection across premium fashion collections and categories.
Education
Skills
Sales strategy
Sales reporting
Sales metrics analysis
Product knowledge
Customer relationship management
Retail operations
POS systems
Inventory control
Stock replenishment
Cash handling
Sales training
Team leadership
Effective communication
Time management
Problem solving
Customer engagement
Languages
English, Hindi, Bihari,
First Language
English
B2
Upper Intermediate
Timeline
Shift Manager in Dominos Pizza
Jubilant Foodworks Limited
12.2020 - 10.2026Read More
Sales Executive at Van Heusen
Aditya Birla Fashion and Retail.
11.2016 - 10.2026Read More
National Institute of Open Schooling (NIOS)
Read More