Sarthak Dubey
Pune
Summary
Proven Microsoft Dynamics 365 Developer with 6+ years of experience, leveraging MS Dynamics 365 Configuration & Customization and Agile methodology to drive efficiency and innovation at Synechron Technologies. Excelled in client experience management, significantly enhancing customer satisfaction. Skilled in fostering professional relationships and executing complex integrations, demonstrating a blend of technical prowess and interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Microsoft Dynamics 365 Developer
Synechron Technologies
Pune
05.2024 - Current
- Company Overview: HSBC is a banking and financial services organization that serves customers in 62 countries and territories.
- This project is based on the banking domain and involves creating deals/actions for respective products in clients with financed emissions, and checking the overall impact of each of the events we add in that action for the coming future years.
- Employed Agile methodologies to manage project timelines and deliverables efficiently.
- Responsible for the integration of the system with various third-party systems.
- Installed and configured the MS Dynamics CRM 365 system, and configured the server instance for development and testing.
- Extensively worked on user interface using C#, HTML, CSS, and JavaScript.
CRM Developer
LTIMindtree
Pune
09.2022 - 05.2024
- Company Overview: OTIS is a company that specializes in the manufacturing and service of elevators, escalators, and moving walkways.
- Otis is using Microsoft Dynamics 365 as a customer relationship management (CRM) and enterprise resource planning (ERP) solution.
- Dynamics 365 helps Otis manage various aspects of business, including sales, customer service, and field service.
- Developed data models and database designs to plan projects.
- Coordinated testing and validation procedures through software development lifecycle.
- Assisted in troubleshooting any issues reported by users regarding their access or use of the CRM system.
- Extensively worked on developing MSCRM Business Process Flow (BPF), plugins, custom workflows and dialogs, sitemap, ribbon XML customization, and Unified Service Desk.
- Experience in configuring security roles, business units, teams, and field security profiles.
CRM Developer & Support Engineer
Capgemini India Pvt. Ltd.
Pune
10.2018 - 09.2022
- Company Overview: ADDA, a product of Ghadan 21 and developed through cooperation with all government entities in Abu Dhabi, harnesses Dynamics 365 and digital solutions to provide seamless service experiences for customers.
- Engaged with clients on a daily basis to understand their needs, offer solutions, and build lasting professional relationships.
- Involved in all phases of the software development lifecycle (mainly in .NET and Microsoft Dynamics CRM/XRM), including design and planning, development, application reporting, unit testing, installation, deployment, and support.
- Utilized methodologies such as Agile and Waterfall, along with SDLC implementations.
- Strategic planning, improving the ongoing support operations, maintenance, and release activities, and coordinating with project and platform teams for effective management of business and groups.
Education
Bachelor of Engineering - Computer Science
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Jabalpur05-2018
Skills
- MS Dynamics 365 Configuration & Customization
- Web API integration
- Plugin Development
- Azure Function Apps
- Designing Security Architecture
- Power Platform
- Power Automate Configurations & Integration
- Agile methodology
- Data migration
- Solution Deployment & management
- Dashboard & Report creation
- Client experience management
Certification
- MB2-716: Microsoft Dynamics 365 Customization and Configuration
Languages
English
First Language
Hindi
Advanced (C1)
C1
Timeline
Microsoft Dynamics 365 Developer
Synechron Technologies
05.2024 - Current
CRM Developer
LTIMindtree
09.2022 - 05.2024
CRM Developer & Support Engineer
Capgemini India Pvt. Ltd.
10.2018 - 09.2022
Bachelor of Engineering - Computer Science
Rajiv Gandhi Proudyogiki Vishwavidyalaya
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