Sarthak Kumar

Lenskart.com

Assisted clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions.

Recommend specific lenses, lens coatings, and frames to suit client needs.

Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general.

Assisted customers with selecting proper eyewear and coatings.

BOLT - Email Support

• Assisted the query of the South African drivers and riders of the Bolt app through Email.
• Maintained consistent metrics with regard to client satisfaction, response per hour, and quality assurance such as Csat, Utilization, Score, and FRT.
• Exceeded the daily targets and also given a new benchmark of 300+ email replies in a single day and worked on Zendesk.
• Also provided process global training to South Africa ( Nigerian ) team.
• Awarded Employee of the month for September, December in 2021, and February, and March in 2022 for High in Csat/score/Productivity/Utilization.

FERNS N PETALS

• Handing CEO escalations of the customers summarizing their entire scenarios and providing resolution as per SOP of the organization, observing the area of improvement.
• Ensuring customer's query should get resolved as per the management's policies.
• Working with other supervisors and management team members to resolve escalations on social media platforms (Facebook, Instagram, Twitter).
• Sarthak Kumar - page 1