Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Sarthak Oswal

Sarthak Oswal

Customer Service
Bhopal

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent Executive with experience managing phone, online and consultative communications with customers. Proactively identified opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience

Work History

Customer Service Executive

TaskUs
Gurugram
09.2022 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Technical Support Specialist

Microsoft
Jaipur
12.2022 - 07.2023
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Education

Higher Secondary - Accounting And Business Management

Nirmal Jyoti Senior Secondary Convent School
Bina

Graduation - Hotel Management

INSTITUTE OF HOTEL MANAGEMENT (IHM)
Gwalior

Skills

    Troubleshooting

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Interests

Cricket

Poetry

Travelling

Music

Timeline

Technical Support Specialist

Microsoft
12.2022 - 07.2023

Customer Service Executive

TaskUs
09.2022 - Current

Higher Secondary - Accounting And Business Management

Nirmal Jyoti Senior Secondary Convent School

Graduation - Hotel Management

INSTITUTE OF HOTEL MANAGEMENT (IHM)
Sarthak OswalCustomer Service