Sarthak Roy
Kolkata
Summary
TO Excel In the professional fields by acquiring knowledge and experience and doing hard work. To utilize my learning and potential to its best and work as a key player in challenging and creative environment. To devote myself as long the concern persist me.
Overview
1
1
Language
3
3
Certificates
9
9
years of professional experience
Work History
Azure Cloud Engineer
Tata Consultancy Services
Kolkata
01.2022 - Current
- Providing support to different projects within an SLA maintained by KPMG.
- Azure IaaS and PaaS
- PAAS resources deployment.
- Qualys Vulnerability remediation.
- URL whitelisting in Squid proxy.
- Configuring and troubleshooting clients' mail.
- Maintaining corporate IT infrastructure control by the central team through antivirus, SCCM Client, and Intune.
- VM restore backup, New VM deployment.
- Following the process to provide resolutions that are out of scope by involving the proper teams, such as Microsoft and Atlassian.
- Networking inbound and outbound security rules implementation.
IT Support Executive
Mala Roy & Others
Kolkata
01.2021 - 01.2022
- On-premises to Azure cloud migration.
- Desktop and LAN network-related issues solving.
- Installing, maintaining, and configuring operating systems like Windows.
- Installing and troubleshooting various application software as per requirements.
- VPN Troubleshooting.
- Configuring and troubleshooting clients' mail.
- Following the process to provide resolutions that are out of scope by involving the proper team.
- We provide the first level of network troubleshooting.
Desktop Support Engineer L2
Price Waterhouse Cooper's PVT.LTD
Kolkata
04.2019 - 12.2020
- Providing support to different projects within an SLA maintained by PWC.
- Laptop and LAN network-related issues solving.
- Installing, maintaining, and configuring operating systems like Windows over a network. WDS server.
- Installing and troubleshooting various application software as per project requirements. (Aura, Tableau, UI Path)
- VPN Troubleshooting. Global Protect
- Configuring and troubleshooting clients' mail. Lotus Notes by IBM.
- Maintaining corporate IT infrastructure control by the central team through antivirus and SCCM Client.
- Following the process to provide resolutions that are out of scope by involving the proper team.
- We provide the first level of network troubleshooting.
Customer Support Engineer
Cognizant Technology Solution
Kolkata
05.2017 - 08.2018
- Providing support to different project within an SLA maintained by Cognizant Global Service Desk
- Desktop and LAN Network Related issues solving.
- Installing, maintaining and configuring operating systems like Windows.
- Installing and troubleshooting various application software as per project requirement.
- VPN Troubleshooting.
- Configuring and troubleshooting clients mail.
- Maintaining Corporate IT infrastructure control by central team through Antivirus, SCCM Client.
- Providing support to floor allocated various Printers and Scanners (Including standalone and server deployed Network printers) along with their service Call log maintaining PAN India escalation matrix.
- Following process to provide resolution which are out of scope by involving proper team.
- We provide first level of network trouble shooting
- On behalf of VDA Infosolutions Pvt Ltd
Education
B.Tech - Electronics And Communications Engineering
W.B.U.T
Panagarh01-2015
High School Diploma -
W.B.S.C.T.E
Birbhum01-2010
Secondary - ALL
W.B.B.S.E
Dum Dum Kumar Ashutosh Institute 01-2008
Skills
OSI Layer, IP addressing, Cabling, Topology
Client joining in the Domain
OS, Software and Application Installation and support
Domain Controller and Domain Creation, Domain user creation etc
Implementing, DHCP, DNS Server, WEB Server, Terminal Server
OS Environment: Windows XP, Win 7, Windows Server 2003, 2008, 2012, 2012R2, 2016, 2019, 2022, 2025
Antivirus installation and Troubleshooting
Offline mail configures and Troubleshooting
Desktop, hardware & network solution
Certification
Completed MCSA Global Certification on Windows Server 2008 Environment. Microsoft ID: 13557421
Interests
Playing and watching Outdoor Games, Listening music
Timeline
Microsoft Certified: Azure Solutions Architect Expert
05-2024
Microsoft Certified: Azure Administrator Associate
09-2023
Azure Cloud Engineer
Tata Consultancy Services
01.2022 - Current
IT Support Executive
Mala Roy & Others
01.2021 - 01.2022
Desktop Support Engineer L2
Price Waterhouse Cooper's PVT.LTD
04.2019 - 12.2020
Customer Support Engineer
Cognizant Technology Solution
05.2017 - 08.2018
Completed MCSA Global Certification on Windows Server 2008 Environment. Microsoft ID: 13557421
03-2017
B.Tech - Electronics And Communications Engineering
W.B.U.T
High School Diploma -
W.B.S.C.T.E
Secondary - ALL
W.B.B.S.E
Extra-Curricular Activity
Participation in Seminar (Windows Server & DNS Server). Participation in Seminar (Windows Server & DNS Server).
Languages
ENGLISH, BENGALI, HINDI, SANSKRIT
PROFESSIONAL TRAINING
Completed Hardware, Basic Networking & MCITP Training from INFOLAB Computer Education. Telecom Networking training at BSNL
PROFESSIONAL TRAINING
Completed Hardware, Basic Networking & MCITP Training from INFOLAB Computer Education. Telecom Networking training at BSNL