Sarthak Sabhijnan
Customer Service
Bangalore
Summary
Dedicated customer service professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
Languages
Work History
Executive Associate
HNP Infotech Solutions
Bangalore
- Liaised and coordinated activities of administrative support staff to accomplish department goals.
- Maintained professional and technical knowledge by remaining current with continuous learning modules.
- Researched complex inquiries and responded or escalated inquiries and recommended solutions.
- Handled highly confidential information and drafted agendas, communications, announcements and slides.
Customer Support Executive
First Source Solutions RP-Sanjiv Goenka Group
Bangalore
- Completed daily logs, tracked data and managed clients' book of business.
- Listened to customers' questions and concerns to provide answers or responses.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Conducted surveys to determine customer opinion of products and services.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Managing Director
Militor XCalibur Private Limited
Bangalore
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Relationship Manager
FELIXIND MARKETING PRIVATE LIMITED
Bangalore
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Education
BA - Public Admin, Psychology, International Relations
IGNOU (Indira Gandhi National Open University
DelhiSkills
Advanced MS Office Suite
undefinedDeclaration
I hereby declare that the above information is true to the best of my knowledge
Timeline
Executive Associate
HNP Infotech Solutions
Customer Support Executive
First Source Solutions RP-Sanjiv Goenka Group
Managing Director
Militor XCalibur Private Limited
Relationship Manager
FELIXIND MARKETING PRIVATE LIMITED
BA - Public Admin, Psychology, International Relations
IGNOU (Indira Gandhi National Open University