Sarthak Sharma
New Delhi
Summary
A highly motivated learner with experience in conceptualization, Management, Scheduling, Budgeting, and successful execution of projects in fast paced result-oriented environment. With an experience ranging from handling front office of a renowned five-star Hotel to project coordination and management of leading International University I aim at exceeding expectations in all my professional endeavors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office Executive
Radisson Blu Plaza Delhi Airport
New Delhi
04.2025 - Current
- Led front-desk operations with a focus on guest experience and operational efficiency.
- Managed a team of associates, assigning tasks, training new staff, and ensuring SOP compliance.
- Streamlined reservation procedures and billing processes to enhance occupancy and customer satisfaction.
- Acted as a liaison between departments to ensure seamless customer service delivery.
Global Operations Executive
Globalshala
Gurgoan
01.2020 - 11.2025
- Managed global projects including the Student Enrolment System, driving Agile execution across multiple sprints.
- Collaborated directly with stakeholders for feature scoping, prioritization, and roadmap planning.
- Created wireframes, handled user testing, and ensured timely delivery across milestones.
- Supported brand awareness and marketing strategy development for international initiatives.
Front Office Supervisor
Radisson Blu Plaza Delhi Airport
New Delhi
04.2024 - 03.2025
- Supervised front desk team by assigning tasks, offering guidance, and ensuring smooth day-to-day operations.
- Delivered exceptional customer service by addressing guest inquiries, resolving complaints, and managing issues promptly and professionally.
- Coordinated check-ins and check-outs, managed reservations, processed billing, and maintained accurate guest records.
- Collaborated with cross-functional departments to ensure seamless communication and efficient service delivery.
Front Office Associate
Radisson Blu Plaza Delhi Airport
New Delhi
09.2022 - 03.2024
- Developed and maintained professional relationships with clients to drive repeat business and enhance the hotel's reputation.
- Managed reservations using the Hotel Booking Portal and ensured all operations complied with Quality Assurance Standards.
- Handled the cashiering process accurately, maintained accounting records, and efficiently processed total payments.
- Delivered high-quality customer service by assisting clients with smooth check-in and check-out procedures.
Project Manager
Globally Recruit
Chennai
08.2019 - 12.2019
- Managed end-to-end execution of client-facing projects across India, including events and workshops.
- Engaged stakeholders on strategic direction, incorporated evolving requirements, and adjusted plans dynamically.
- Delivered project documentation, coordinated logistics, and maintained alignment with timelines and budgets.
Front Office Associate
The Pride Plaza Hotel
New Delhi
11.2018 - 07.2019
- Monitored reservations, guest interactions, and cash operations ensuring high service standards.
- Provided performance coaching and compliance oversight to front desk team members.
Education
Bachelor of Science - Hospitality
Chandigarh Group Of College ( Afflated To PTU)
Chandigarh04-2018
XII -
DAV Centenary Public School
Haridwar03-2015
X -
DAV Centenary Public School
Haridwar03-2013
Skills
- Agile Product Development
- Product Lifecycle Management
- User Research & Feedback Loops
- Stakeholder Management
- Jira, Trello, Salesforce
- Process Optimization
- A/B Testing & Product Validation
- Data Handling & Reporting (Excel, Google Sheets)
Certification
- Google Project Management
o Foundation of Project Management
o Project Initiation: Starting a Successful Project
o Project Planning: Put It All Together
o Project execution: Running the project
o Agile project management
o Capstone: Applying project management in the real world
• Communicating with confidence
• Critical thinking
Affiliations
- Photography
- Listen to music
- Travelling
Accomplishments
- Spot Recognition(2025)
- Star Performance (2020)
Timeline
Front Office Executive
Radisson Blu Plaza Delhi Airport
04.2025 - Current
Front Office Supervisor
Radisson Blu Plaza Delhi Airport
04.2024 - 03.2025
Front Office Associate
Radisson Blu Plaza Delhi Airport
09.2022 - 03.2024
Global Operations Executive
Globalshala
01.2020 - 11.2025
Project Manager
Globally Recruit
08.2019 - 12.2019
Front Office Associate
The Pride Plaza Hotel
11.2018 - 07.2019
Bachelor of Science - Hospitality
Chandigarh Group Of College ( Afflated To PTU)
XII -
DAV Centenary Public School
X -
DAV Centenary Public School
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