Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards
Personal Information
Summary
Languages
Timeline
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SARTHAKA KUMAR TRIPATHY

SARTHAKA KUMAR TRIPATHY

Bangalore

Summary

Over 14 years of experience in leading IT modernization projects with a focus on delivery, operations, and stakeholder management. Currently managing project life cycles at Wipro, including scoping, planning, risk management, and service delivery optimization. Proficient in Agile, Scrum, and DevOps transformations, delivering solutions for global Banking & Insurance clients while ensuring projects meet timelines and budgets. Expertise in customer relationship management, driving revenue growth through strategic pricing and market analysis, with a strong emphasis on operational efficiency and profitability.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Transition Project Manager

WIPRO TECHNOLOGIES
04.2022 - Current
  • Led end-to-end transition management for global application services, ensuring operational readiness and stakeholder alignment.
  • Delivered comprehensive Due Diligence Report covering business, technology, governance, and processes, approved by clients.
  • Defined RACI and SLAs for ITSM services including Incident, Change, Problem, DR, and Vendor Management.
  • Executed structured Knowledge Transfer plan, completing documentation and formal sign-offs to ensure knowledge retention.
  • Established governance through daily tracking and proactive risk management with stakeholders to mitigate issues.
  • Drove cross-functional engagement across global teams to facilitate seamless transitions to BAU operations.
  • Managed project budgets and tracked financials to ensure effective resource allocation throughout the process.
  • Created training programs for staff on new systems and procedures to support organizational changes.

Delivery Manager

WIPRO TECHNOLOGIES
04.2022 - Current
  • Led delivery and continuous enhancement of 54 critical applications in a large-scale AMS project, ensuring high service levels and milestone management.
  • Managed daily stand-ups with cross-functional teams, fostering collaboration, resolving blockers, and driving team productivity.
  • Produced weekly status reports tracking progress, impediments, and key metrics for stakeholders.
  • Created monthly KPIs reports covering incident resolution times, SLA adherence, and milestone completion rates to identify trends and areas for improvement.
  • Led Incident & Problem Management, reducing recurring incidents by 20% and improving system uptime.
  • Coordinated Vulnerability and Penetration Testing across 54 applications, improving security and ensuring compliance with industry standards.
  • Streamlined Change Management through CAB and governance meetings, minimizing disruptions and enhancing operational efficiency.
  • Delivered 148+ system enhancements over 1.5 years, optimizing post-ERP go-live systems.
  • Leveraged Wipro's RLS tool for resource demand management, generating accurate quarterly projections and ensuring optimal resource allocation.
  • Managed invoicing tied to milestones, ensuring accuracy and alignment with contractual agreements.
  • Enforced project governance, ensuring adherence to SLAs, KPIs, and client expectations.
  • Identified and addressed risks and impediments proactively, ensuring smooth project execution and timely deliverables.

Project Manager

WIPRO TECHNOLOGIES
04.2022 - Current
  • Led the creation of Wipro's Resource Service Agreement, detailing service performance, RACI, data protection, confidentiality, and termination clauses, collaborating with various internal stakeholders to ensure security, compliance, and global sign-off.
  • Created work orders for new deals, ensuring alignment with project requirements and resource demands.
  • Managed resource hiring, aligning staffing levels with business demands and project requirements, ensuring timely onboarding.
  • Partnered with technology teams and product owners to enhance productivity by managing backlogs and driving maturity in agile methodologies (SCRUM).
  • Managed project strategies, building stakeholder buy-in around project plans, commitments, and changes, while supporting technology teams in proactive delivery management-balancing scope, schedule, resources, dependencies, communication, and budget.
  • Proactively identified and mitigated project risks and issues, managing, monitoring, and reporting through RAID logs, escalating to client stakeholders/steering committees, and providing recommendations to influence decision-making, ensuring continuous progress towards delivery and benefit realization.
  • Cultivated strategic alliances at key organizational levels, fostering positive working relationships, and skillfully influencing others to secure resources, remove barriers, and achieve project success.
  • Oversaw TNM (Time and Material) invoicing, ensuring accurate billing based on efforts consumed and milestone achievements.

Senior Manager

HUAWEI INDIA PRIVATE LIMITED
11.2017 - 03.2022
  • Lead end-to-end service delivery for complex telecom infrastructure projects, including OSS upgrades, server & software upgrades, and new service/feature implementations, ensuring seamless execution and customer satisfaction.
  • Managed pre-sales activities as CFR, coordinating with key stakeholders to design and implement effective service solutions tailored to client requirements.
  • Demonstrated expertise in setting up internal organizations and Centers of Excellence (CoEs), focusing on continuous improvement in processes and enhancing overall service delivery efficiency.
  • Developed and enforced Standard Operating Procedures (SOPs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs) to streamline business operations and enhance customer service.
  • Proactively monitored customer satisfaction through analysis of KPIs and worked on planning and executing continuous process improvements based on feedback and trends.
  • Led Incident/Problem Management, driving root cause analysis (RCA) to identify and resolve recurring issues, ensuring swift resolution and minimal disruption to services.
  • Managed vendor support services, ensuring strict adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), delivering optimal service levels and customer satisfaction.
  • Conducted daily governance meetings, reviewing statistics and action point trackers to ensure deviations are addressed and improvements are consistently implemented.
  • Led chronic fault analysis, identifying patterns and executing mitigation plans to reduce service disruptions and enhance overall service quality.
  • Spearheaded quality standards implementation across various operational areas, aligning service delivery with SLAs while maintaining a high-quality customer experience.
  • Coordinated with stakeholders to ensure the timely resolution of operational issues, fostering a collaborative environment to enhance service delivery efficiency.

Scrum Master

HUAWEI INDIA PRIVATE LIMITED
11.2017 - 03.2022
  • Led five cross-functional Scrum teams, delivering complex website projects on time and within scope.
  • Facilitated core Scrum ceremonies, driving alignment and promoting continuous improvement.
  • Coached teams and stakeholders on Agile principles and backlog management to enhance performance.
  • Conducted risk assessments and mitigated project risks through transparent reporting and stakeholder sessions.
  • Managed project scope, schedules, budgets, and resources while optimizing workflows for quality.
  • Collaborated with other Scrum Masters to standardize processes across related projects.
  • Supported development teams in refining user stories and maintaining prioritized product backlogs.
  • Delivered actionable dashboards and reports, ensuring project visibility and informed decision-making.

Senior Engineer

HUAWEI GLOBAL PRIVATE LIMITED
03.2015 - 01.2016
  • Worked as SME while legacy process transition from Benin to India, reengineered old process and for provisioning of telecom service (3g ,2g & LTE) to offshore India.
  • Regular interactions with all the third party operators e.g. BT, Togo cell, Moov etc. & vendors for the implementation of access link from third party nodes to end user premises. Tight scheduling and follow ups for the completion of project work scope with in SLA.
  • Regular governance call with customer and sending of updates to customer in form of templates and presenting changes and modifications to internal teams.
  • Establish and manage communication management for important stakeholders.
  • Adherence of governance call, tracking, action points and closure with in timelines.

Networking Engineer

ERICSSON INDIA PRIVATE LIMITED
05.2010 - 03.2015
  • New LTE site integration.
  • Troubleshooting of Enode B, Plug in Unit, sector and E-utrancell.
  • MME in pooling for Enode B.
  • MSC in Pool Implementation and Relative capacity definition.
  • SGSN In pool Definition with IU-Flex Activation.
  • CR and Planed activity Execution raised by field team and Radio team.
  • Troubleshooting of all major, minor and Critical alarms (RNC and Node B).
  • License loading and Upgrading RNC and Node B from W12B to W15A.

Education

B.TECH. - Electronics and Tele-Communication

Jagannath institute for technology and management
01.2009

12th - CBSE

Zinc Smelter Senior Secondary school
01.2005

10th - ICSE

ST.ANN's Convent School
01.2003

Skills

Project & Program Management Strategic Planning & Stakeholder Engagement P&L Oversight Risk Assessment & Mitigation Agile (Scrum) & Waterfall Delivery Service Delivery & Governance Process Improvement & Business Optimization Change & Transition Management Project Recovery & Continuous Improvement Planning, Scheduling & Tracking Incident & Conflict Management Coaching & Mentoring

Certification

  • PRINCE2 Foundation Certified, GR656046314ST
  • PRINCE2 Practitioner Certified, GR657023935ST
  • ITIL V3 Intermediate Certified in Service Operation, GR750477850ST
  • MSTOP - (Combination of eTOM and ITIL)
  • WPMP (Equivalent to Wipro PMP)
  • Wipro People Manager

Languages

  • English
  • Hindi
  • Telugu
  • Bengali
  • Odia

Awards

  • Rock Star Award, Senior Vice President, EGI
  • Extra Mile Award, Chief Operating Officer, MTN
  • Hall of Fame Award, Chief Operating Officer, MTN

Personal Information

Date of Birth: 08/01/88

Summary

14, Project Manager, WIPRO Technologies, Project planning, Strategic planning, Escalation and stakeholder management, Cost-benefit analysis, Risk mitigation, Project monitoring, Agile/Scrum/Waterfall methodologies, Business process optimization, Time and effort estimation, Change management, P&L management

Languages

English
First Language
Hindi
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
odia
Proficient (C2)
C2
Bengali
Upper Intermediate (B2)
B2
French
Intermediate (B1)
B1

Timeline

Transition Project Manager

WIPRO TECHNOLOGIES
04.2022 - Current

Delivery Manager

WIPRO TECHNOLOGIES
04.2022 - Current

Project Manager

WIPRO TECHNOLOGIES
04.2022 - Current

Senior Manager

HUAWEI INDIA PRIVATE LIMITED
11.2017 - 03.2022

Scrum Master

HUAWEI INDIA PRIVATE LIMITED
11.2017 - 03.2022

Senior Engineer

HUAWEI GLOBAL PRIVATE LIMITED
03.2015 - 01.2016

Networking Engineer

ERICSSON INDIA PRIVATE LIMITED
05.2010 - 03.2015

B.TECH. - Electronics and Tele-Communication

Jagannath institute for technology and management

12th - CBSE

Zinc Smelter Senior Secondary school

10th - ICSE

ST.ANN's Convent School

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