Sarvan Kumar Jha
TeamLease Services Ltd (Uber)
Sangam Vihar
Business & Supply Operations professional with 10+ years of experience , including 9 years at Uber , specializing in Business Operations, Supply Operations, Program Management, and Quality Management. Demonstrated success in leading cross-functional teams, driving supply growth, managing strategic partnerships, and improving operational efficiency through data-driven decision-making. Experienced in scaling operations, optimizing processes, and delivering high-impact business initiatives that drive measurable results. Recognized for strong stakeholder management, people leadership, and the ability to execute strategic programs in fast-paced, dynamic environments.
3
Languages
1
Certification
11
years of professional experience
Work History
Lead Key Account Manger - City Operations
3 Years 11 Months
TeamLease Services Ltd (Uber) - Delhi, NCR | 08.2022 - Current
- Strategy and Planning : Lead business planning, and developed market strategy for acquiring driver supply of various Uber products. e.g. Expend Delhi Core,Gurgaon, noida Faridabad and Greater Noida,
- Vendor Management : Managed, trained, and motivated Vendors (Heroes) and support team to continuously improve the driver supply & knowledge, and abilities of the support team for defect-free services to Driver partners
- Supply building : Managed team of 8 KAMs in Delhi NCR, resulting in increase in new supply acquisition in all 3 products. Scaled monthly supply through the Hero channel by onboarding over 19,000 new vehicles, including 6,000+ Cars, 4,000+ Auto-rickshaws, and 9,000+ Motorbikes.
- Analytics : Created multiple local dashboards, analyzed data, and use multiple data dashboards to drive city operations efficiently
- Project Management : Working in various projects such as Moto Helmet Distribution (Chennai & Hyderabad), Power referrals in Moto and Auto Assisted Referral Program for Delhi NCR
- New initiative: Building New Channel Street for Supply, overseeing the planning, execution, and completion phases. Collaborated with stakeholders to implement a strategic logistical pathway aimed at optimizing supply Number, have delivered 800+ Auto, New supply from Street Channel.
- Streamlined operations by implementing process improvements for increased team efficiency.
- Led cross-functional teams to enhance service delivery and operational performance.
- Developed training programs to mentor new team members on best practices and procedures.
- Analyzed workflow processes, resulting in the identification of bottlenecks and solutions for optimization.
- Coordinated daily operations, ensuring adherence to safety protocols and compliance standards.
- Fostered a collaborative environment that encouraged open communication and teamwork among staff members.
Operations Key Account Manger
4 Years 4 Months
Kelly Services - Delhi, NCR | 03.2018 - 07.2022
- Project Managemen t: Established and launched the operation of Uber As a new Service in the Delhi Market. Generated Driver Supply Using Operational strategies Such as third-party tie-ups, Managing recruiting from strategic locations, and targeting relevant industries.
- Team Management : Managed a team of 15+ Street experts across various domains including operations marketing driver requisitions.
- Vendor Management : Managed, trained and motivated Vendors (Heroes) and support team to continuously improve the driver supply & set-ups, and Professional recruiting. Company like - Goodworker, Vahan Have delivered 1000+ Motorbike Supply in Delhi.
- New initiative : I launched Uber Connect in Delhi and Kolkata, explored the Moto business, managed signal-handed support escalation, and successfully delivered over 3000 Order in a week .
- Business Strategy and Planing : Allocate funds in the budget for vendor payments based on the agreed-upon terms and the frequency of payments (e.g., monthly, quarterly).
Operations Expert
6 Months
Randstad India Private Limited - Delhi, NCR | 08.2016 - 02.2017
- Led the re-engagement team and backend support team of 3 expert
- Scaled up HC calling restricting
- Interacting with leas vendor to provide commercial motorbikes on Installment and Part of scaling Up the RTO Process From White Plate to Commercial
- As Auto Was the new Launch at the time part of understanding the Ground level Bussines issues through samaj sessions Meeting bunch of active Drivers and Partners In Delhi NCR
- Launched Frist GLC In Noida ( Second In Delhi NCR) Manged 3 team Member resolved more then 5000 Monthly Support Queries. Optimized Procedures by reducing wait TAT
- Handel and executed RTO Partnership with Government Bodies in Gurgaon to Insure smooth functioning of company vehicle ( Yellow Number Plate)
Marketing Associate
1 Year 3 Months
Shuttl - Gurgaon, Haryana | 05.2015 - 08.2016
- As a Marketing executive, I bring a wealth of experience in developing and implementing strategic marketing initiatives that drive company Growth. With a Proven track record of building high-performing teams.
- - Led a cross-functional marketing team in executing integrated campaigns. resulting in a 60% increase in lead generation.
- - Spearhead the rebranding efforts for shuttl company, Contribution to a 25% Improvement in Brand awareness.
- Utilized data analytics to optimize market ROI
- Conducted customer surveys and market research to gather insights and feedback for product development and marketing strategies.
- Assisted in the planning and execution of trade shows and events to promote brand awareness and generate leads.
Education
Bachelor of Commerce (B.com honors) - Commerce
Delhi University - New Delhi
08-2019
Participated in various extracurricular activities and student organizations to enhance leadership and teamwork skills.
Skills
Stakeholder
Strategies Planning
Project Management
Analytics
Problem Solving
Business & Supply Operations Management
People Leadership & Team Management
Program & Project Management
Certification
- Youth Parliamentary January 2015
- Ministry of Parliamentary affairs government of india
Activities
- Organized multiple Hero engagement and appreciation events across Delhi NCR, strengthening partner relationships and improving engagement.
- Successfully coordinated and participated in the Uber Moto Marathon 2017 in Gurugram, supporting rider engagement and community outreach initiatives.
- Received the Best Employee Award 5 times in recognition of outstanding performance, leadership, and consistent business contributions.
- Recognized for driving operational excellence, executing high-impact initiatives, and delivering measurable business results.
Languages
Hindi
English
Maithili
Timeline
Lead Key Account Manger - City Operations
TeamLease Services Ltd (Uber)
08.2022 - CurrentRead more
Operations Key Account Manger
Kelly Services
03.2018 - 07.2022Read more
Operations Expert
Randstad India Private Limited
08.2016 - 02.2017Read more
Marketing Associate
Shuttl
05.2015 - 08.2016Read more
Delhi University - Bachelor of Commerce (B.com honors), Commerce
Read more