Open To Work
Sarvesh H Patil
Pune
Summary
As a Technical Support Engineer at Quesup Web Solutions Pvt. Ltd. I provided assistance to customers and users of a company's products or services. This includes troubleshooting, answering questions, and providing technical assistance related to the product. I was also responsible for performing system tests, analyzing system performance and making improvements. In addition, We were required to develop and maintain support documentation, as well as work with other departments within the company to ensure customer satisfaction
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Quesup Web Solutions Pvt. Ltd.
08.2021 - 01.2026
- Diagnosed technical issues and recommended appropriate solutions for customers.
- Assisted customer with troubleshooting for hardware and software issues related to laptops.
- Helped with setting up the account and made changes as per user preferences.
- Driver, Windows and any other file update was done using Remote support.
Customer Relation Advisor
Tech Mahindra Business Services
01.2021 - 07.2021
- Supported UK based client for Telecom process.
- Explained bills to customer and handled network related issues.
- Conducted surveys based on customer feedback on products and services.
- Provided customers with clear instructions to resolve issues.
- Rerouted customer calls to other departments when advanced solutions were needed.
Associate
EXL Services Private Limited.
09.2019 - 03.2020
- Provided timely roadside assistance to customers for Emergency Roadside Services.
- Recommended service improvements based on customer feedback.
Education
Bachelor of Engineering - BE - Mechanical Engineering
JSPM's Imperial College of Engineering and Research
01-2023
HSC - Science
Atomic Energy Junior College
SSC -
St. Mary's High School
Skills
- Remote support
- Hardware troubleshooting
- Software diagnostics
- Network troubleshooting
- Technical documentation
- Account configuration
- Customer relationship management
Certification
- Six Sigma White Belt - The Council for Six Sigma Certification (CSSC)
- IT Security Foundations
- Android Java Masterclass - Become an app developer - Udemy Free Course
- IT Security Foundations: Operating System Security - LinkedIn
Disclaimer
I hereby declare that the above particulars furnished by me are true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 07/13/98
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
₹34000/yr - ₹200000/yrTimeline
Technical Support Engineer
Quesup Web Solutions Pvt. Ltd.
08.2021 - 01.2026
Customer Relation Advisor
Tech Mahindra Business Services
01.2021 - 07.2021
Associate
EXL Services Private Limited.
09.2019 - 03.2020
Bachelor of Engineering - BE - Mechanical Engineering
JSPM's Imperial College of Engineering and Research
HSC - Science
Atomic Energy Junior College
SSC -
St. Mary's High School